Become a Healthie Harbor Partner

In Q4 of 2023, Healthie rolled out a new Marketplace program and application process due to our ONC certification.

The Healthie Harbor, formerly known as our Marketplace makes it easy for businesses to use software solutions together to enhance efficiency, increase revenue, and deliver patient care. Healthie partners with a wide range of technology platforms, as well as service providers, that collectively enable our customers to achieve the solutions they need for better business or client care outcomes. 

At Healthie, it’s our vision to improve access to healthcare and enable better healthcare outcomes through technology. By building partnerships across the healthcare and technology industry, our Marketplace helps to break down barriers to workflows, processes, and care.  

This article covers the scope of becoming a Marketplace Partner, with valuable information on how we'll plan to work together. 

To apply to join the Harbor, please complete our Harbor Partner Application

What types of Marketplace partners work with us? 

1) Platform Partners

If you are an independent software provider serving a mutual customer base with Healthie, you can leverage our API and sandbox access to self-build an integration with our platform.

2) Consulting Partners

Offer your services to Healthie members. Via our Marketplace, Healthie customers can discover developer agencies, coaching programs, billers, and other 3rd party services familiar with Healthie. 

The Harbor Application and Implementation Process: For Platform Partners

After receiving your completed application, our team will review your application and reach out to you with next steps in the Marketplace process. You'll find a general overview of how our teams will work together, to review, approve, and implement a proposed platform solution. 

1. Complete the Marketplace Partner Application Form 

The partner application form will allow us to get to know a bit more about your company and your interest in partnering with Healthie. 

2. Sign Partnership Agreement

Our partnership agreement outlines how sales, success, marketing, and integration activities are divided amongst our companies. Our agreement will also clearly outline the fees related to your participation in joining the marketplace. As an ONC certified EHR, this agreement is largely standardized to comply with applicable Information Blocking requirements.

3. Review API Docs & Access our Sandbox  

You'll be sent a link to access our API docs, and we'll also follow-up with your Sandbox credentials.  Any questions during your integration build will be handled by our solutions engineering team. Guidance with your integration build is available at no additional cost.

4. Propose Product Experience

Within your marketplace agreement, you'll find a link to submit your integration build. A video with a voiceover displaying the integration is required to show that a functional integration has been completed. The submission of your integration is the final technical requirement required before going live on the marketplace.

5. Complete Marketing Assets

In tandem with completing your integration, we will work with your marketing team to collect appropriate assets to complete your marketplace profile for and your help documentation for Healthie customers. Note that these pages are updated by you and any changes made to the integration may require updates to your documentation. For the first 8 weeks in our marketplace, your profile will have a "Pilot" indicator to let customers know that this integration is new to Healthie's marketplace.

Our philosophy at Healthie is to ensure our customers pick the partners best for them. Therefore, we don't push one partner over another. We want to be sure our customers know the categories of partners we have available and encourage them to speak with your team, so they're speaking with the experts on your solution. The same goes for success and support. While we can support basic questions about the experience, we're not experts in how your platform should work, so be prepared to answer additional questions from mutual customers about the integration.

Join our Marketplace: For Consulting Partners

Healthie works with consulting agencies across various specialties, from dev agencies, to credentialing agencies, and coaching programs. This allows Healthie members to find relevant industry support as they launch, build, and scale their healthcare businesses.  

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