Auto Logout from Healthie Due to Inactivity

For security purposes, anyone logged into Healthie (provider, support staff, or client) who is inactive for a set period of time (defaulting to 60 minutes) will be automatically logged out of their account. One minute before your session expires, a "Still there?" warning prompt will appear, giving you the opportunity to stay logged in. Re-entering a password is required to log back in.

This timeout period is configurable per brand. Additionally, to ensure uninterrupted workflows, the auto-logout timer pauses during active video calls and does not apply when accessing Healthie through the mobile app (webview) or embedded widgets.

Cross-Tab Synchronization: If you have Healthie open in multiple browser tabs, activity in any one tab will reset the inactivity timer across all tabs.

SSO Users: If your organization uses Single Sign-On (SSO), being logged out due to inactivity will redirect you to the standard Healthie login page, where you can re-authenticate via your SSO provider.