E-Rx: Cancel a Prescription Order
Note: the current DoseSpot user interface (UI) will be replaced by the enhanced DoseSpot UI for all users starting in 2026. Healthie will notify you ahead of your migration to the enhanced UI so you're prepared every step of the way.
Users are able to cancel prescriptions electronically within the integration in the Healthie platform.
Cancel an Order in the Current UI
Here are the steps for initiating a cancel request:
- Navigate to the patient's "Active Medication" list in the DoseSpot UI
- Click the "Actions" button drop down menu next to the medication they would like to cancel and select "Remove"
- While in the "Remove Active Medication" modal, select the "Cancel" option. There is a comment field they can use to send the pharmacy a note about the cancel request, but it is completely optional
- Click OK to send the request the pharmacy
Once the request is sent, the prescription is moved from the patient's active medication list to their inactive medication list and the medication status of the prescription is changed to cancel requested.
The pharmacy will either send an approval or deny response ending the transaction. If the pharmacy has already filled the prescription, they should send a "Cancel Denied" response which will move the medication from the patient's inactive medication list back to their active medication list with a new cancel denied status.
If they have successfully canceled the prescription, they should send a "Cancel Approved" response and the medication will remain in the patient's inactive medication list with a new cancel approved status.
Cancel an Order in the Enhanced UI
Here are the steps for initiating a cancel request:
- Navigate to the patient's active Prescriptions list in the DoseSpot UI
- Click the X for the medication that you'd like to cancel
- Within the remove medication modal, select a reason and click Confirm to cancel.
Once the request is sent, the prescription is marked as Inactive and the medication status of the prescription is changed to cancel requested. You can check the Show Inactive box to view.
The pharmacy will either send an approval or deny response ending the transaction. If the pharmacy has already filled the prescription, they should send a "Cancel Denied" response which will move the medication from the patient's inactive medication list back to their active medication list with a new cancel denied status.
If they have successfully canceled the prescription, they should send a "Cancel Approved" response and the medication will remain in the patient's inactive medication list with a new cancel approved status.
