Direct Messaging on Healthie
Direct Messaging on Healthie, as part of our ONC certification, enables providers to securely send and receive health information.
Direct Messaging is a HIPAA-compliant, easy to use feature that ensures that orders, electronic health records, and other protected health information are securely transmitted by the person who they say they are.
Direct Messaging within Healthie simplifies the process of sending and receiving referrals as digital structured content, making transmitted documents much more useful than faxing.
Note: This feature is available on our Production (not Staging) Environment.
IN THIS ARTICLE:
Fees
Direct Messaging is available as an annual add-on Fee to our Enterprise Plan. Cost and setup fees depend on the size of your organization and the number of active NPIs.
Additional fees will apply based on monthly data usage.
Enrollment
Healthie is currently accepting enrollment requests for direct messaging. Setup time is variable depending on the size and complexity of the organization. All providers enrolling in direct messaging will have to undergo an identity verification process. Setup and implementation timelines will be discussed on an organization by organization basis.
For customers interested in Direct Messaging with Healthie, please email hello@gethealthie.com and include the following in your email:
- Name of Organization
- NPI number of the organization, if available
- Indicate the direct domain you’d like to use:
- (a) Healthie direct domain: healthie.phimailbox.com
- (b) Unique direct domain: direct.yourdomain.com
- Completed application form
- Completed identity verification form or online application
Please Note: Verification of the application signer's identity is required.
Direct Messaging FAQs
Will every organization that uses Healthie be able to secure their own unique direct messaging address?
Yes, every organization that enrolls in Direct Messaging will be provided with a unique direct messaging address.
What are the options for domain addresses?
Organizations are only able to enroll in a standard domain address (healthie.phimailbox.com) only.
Should an organization that has sub-organizations or providers have their own address?
Yes, this is recommended in order to properly route ADTs via Direct. Every address comes with 5 provider seats. All additional There is a per provider annual fee for additional organization members.
Why would I want my own unique direct domain?
In order for your organization to have your own practice name and address listed in the direct directory you will need to sign up for your own unique direct certificate and domain for every practice you’d like listed.
How many direct addresses should my organization have?
One direct address can be utilized by multiple NPIs. However, it's best to include an address and Individual NPI for every provider that may need to be looked up for transmission of an ADT or referral from another organization.
How does the application signer verify their identity?
The application signatory will need to complete identity verification either by completing online identity verification on the EMR Direct website OR physically mailing a notarized identity verification form to EMR Direct.
If sent by UPS or FedEx, the following street address can be used:
EMR Direct Registrar
16870 West Bernardo Drive, Suite 400
San Diego, CA 92127
Telephone number for delivery contact by courier: (858) 367-0770
Note: The application signatory/Organizational Representative is notified when the Direct certificate has been issued and is ready for use.
What are the costs for data usage?
Data usage is based on the number of messages sent and received monthly. This is impacted by the number of providers utilizing your direct messaging address.
How much data does my organization need monthly?
Data needs are based off of the provider count stated on your application form. If your organization hires more providers or reduces your provider count size, simply email Healthie the new number at hello@gethealthie.com so we can adjust your data usage accordingly.