EPCS Final Step: TFA

Now that you have completed the Identify Verification Process, you can move forward with the final step for EPCS permissions: Two-Factor Authentication. This is done through Healthie and Duo Mobile, a mobile app. 


Essentially, every time you place an order for a controlled substance, you will need to get a code from the Duo Mobile app to verify your identity. You enter this code into Healthie to complete the prescription order. 


Please follow the steps below to complete the TFA enrollment process, and trigger an invitation from Duo Mobile to download the app (you will need the SMS text invitation for Duo Mobile in order to connect the app to your E-Rx account). 


You can refer to this EPCS Supplement Guide as well for details. 


To set up 2FA:

  1. Log in to Healthie
  2. Navigate to a client's profile
  3. Scroll to the e-prescriptions section
  4. Click the "Add and Manage Prescriptions" button
  5. Click on the exclamation point icon within that area and follow prompts from there (top left of the prescriptions page) 

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and follow the on-screen prompts:

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***You will be prompted to add a mobile phone number. At this point, there are TWO text messages you should receive from Duo Mobile. One is the link to download the app, and the second is the link your Duo Mobile account with DoseSpot.


Note: If you need to change your PIN, please click "Change PIN" below the PIN field.


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Once you have the Duo Mobile app downloaded, and you click on the link to connect to DoseSpot, you will be able to generate a TFA code. You'll need to go back into Healthie, and add that TFA code to complete the enrollment process. 


Please see pages 4-7 of the EPCS Supplement Guide for step-by-step instructions, and let us know if you get stuck!

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