ZocDoc and Healthie
ZocDoc integrates with Healthie to enable providers to share their availability on the ZocDoc platform. The integration automatically pulls and syncs to Healthie's calendar helping organizations and providers not only become more broadly discoverable to new patients but also effectively fill their open appointment times.
This integration is available to: Essentials, Plus, Group and Enterprise level plans on Healthie.
You can learn more about the ZocDoc integration through the ZocDoc profile in the Healthie Harbor.
Getting Started
If you'd like to integrate your practice with ZocDoc you must first sign up for an account with ZocDoc directly.
Once you've signed an agreement with ZocDoc, you can request to activate the integration by logging in to Healthie and going to the Integrations page, searching for ZocDoc and choosing Manage > Connect. Our team will generate an API key and email you instructions on how to retrieve and share it with ZocDoc to turn the integration on.
Best Practices
Availability
To ensure that provider availability shows up in ZocDoc there are a few Healthie settings that can be adjusted to show proper availability.
1) Many Healthie clients use appointment durations of 55 minutes, 25 minutes, etc. This will lead to undesired start times on the patient facing profile.
- To accommodate for these start times, practices can adjust the "Appointment Buffer" setting in Healthie. For example, if appointments have a duration of 55 minutes, setting the Appointment Buffer to 5 minutes would cause the appointment to block out 60 minutes of time.
2) If your practice has templates/explicit availability in Healthie but failing to see any times come over to Zocdoc.
- To view the practice's templated slots, practices should enter the Availability tab of the Calendar page. Once they click on one of the slots, they will be able to see if an appt type is tied to it, or if it's missing, it will need to be added to show these templates.