How to open an incognito (private) window

An incognito or private window lets you browse the internet without saving any history, cookies, or cached data. It's a great way to test whether a problem you're experiencing is caused by saved data in your browser. If the issue goes away in an incognito window, clearing your cache will likely fix it.

Google Chrome

1. Click the three dots (⋮) in the top-right corner of the browser.
2. Click New Incognito Window.
3. A new window will open with a dark background and an icon that looks like a hat with glasses.

Keyboard shortcut: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).

Microsoft Edge

1. Click the three dots (⋯) in the top-right corner of the browser.
2. Click New InPrivate Window.
3. A new window will open with a blue "InPrivate" label in the top corner.

Keyboard shortcut: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).

Mozilla Firefox

1. Click the three lines (☰) in the top-right corner of the browser.
2. Click New Private Window.
3. A new window will open with a purple mask icon.

Keyboard shortcut: Press Ctrl + Shift + P (Windows) or Cmd + Shift + P (Mac).

Safari (Mac)

1. With Safari open, click File in the menu bar at the top of the screen.
2. Click New Private Window.
3. The address bar will appear with a dark background and a "Private" label.

Keyboard shortcut: Press Cmd + Shift + N.

Safari (iPhone / iPad)

1. Open Safari.
2. Tap the tabs button (the overlapping squares icon) in the bottom-right corner.
3. At the bottom of the screen, tap the tab group name (e.g., "X Tabs").
4. Tap Private.
5. Tap the + button to open a new private tab.

How to Use It for Troubleshooting

1. Open an incognito or private window using the steps above.
2. Go to the website or page where you were having trouble.
3. Try the same action that wasn't working before.

If the problem goes away: The issue is likely caused by your browser's saved data. Try clearing your cache (see How to Clear Your Browser Cache) and then use your regular browser window again.

If the problem is still there: The issue is probably not related to your browser. Contact support for help.