Turn off browser autofill settings

Your browser may autofill the password field or submit the login form automatically before you finish typing. This can cause the reset to fail or lock you out.

Turn off autofill before you start:

  • Chrome: Settings > Passwords and Autofill > Google Password Manager > Settings > toggle off "Offer to save passwords"
  • Safari: Settings > Autofill > uncheck "User names and passwords"
  • Firefox: Settings > Privacy & Security > Logins and Passwords > uncheck "Autofill logins and passwords"
  • Edge: Settings > Profiles > Passwords > toggle off "Offer to save passwords"

After resetting, you can turn autofill back on. If your browser saved the old password, delete it from your password manager and save the new one. If you continue to have trouble, try again in an incognito or private window.

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