Appointment Requests Dashboard

The Appointments Dashboard and Report enables you to track and analyze appointments scheduled within the platform. Use this easy-to-view data to reconcile client appointments by provider, by location, and run analyses on appointment no-show rates, time to scheduling appointment requests, amongst other needs. 

In addition to the .csv file that you can generate, information relevant to Appointments will also display visually within Healthie.

Understanding the Appointment Requests Dashboard

From your Healthie Dashboard, navigate to Visualize > Appointment Requests

With the Appointment Request Metrics Dashboard, practices have a dedicated space to see exactly how their scheduling pipeline is performing - from first request to first appointment.

Specifically you can track:

• Time to first appointment: Measure the time between request submission and the scheduled date/time of a client's first appointment - your clearest indicator of client access and practice capacity.
• Time to close: Track how long appointment requests stay open before being marked done - a direct measure of team efficiency and pipeline throughput.
• Closure outcome rate: See what percentage of requests close with a booked appointment versus without, to understand client fit and whether capacity is meeting demand.

This dashboard gives your team the insights to schedule smarter, respond faster, and ensure no client request goes unaddressed.