Resetting your password

To reset your password, go to the Healthie login page and click "Forgot my Password." This works for both providers and clients.

Link: https://secure.gethealthie.com/account/forget-password

How it works

Enter your email address. If it exists in the system, you will receive an email with a reset link. Click the link to set a new password. If you do not see the email, check your spam or promotions folder. The reset link expires after 15 minutes. If it expires, request a new one.

Password guidelines

Healthie passwords have to be complex enough to meet our security standards. The best way to get there is by following these recommendations:

Make it at least eight characters long
Mix upper and lower case words (e.g. exampleILLUSTRATIONsynchdoche)
Add at least one number (0-9)
Don't repeat the same character three or more times
- Cookie ✅
- Vrooom 🚫
Include one or more special characters (!, @, #, $, %, etc.)

Using entire words is a good starting place, but avoid easy-to-guess ones like password, admin, qwerty, or any variation of 123 (e.g. 123456, 1234567890).

Single sign-on users

If you use SSO, your password requirements are set by your identity provider, not Healthie.

Turn off browser autofill before resetting

Your browser may autofill the password field or submit the login form automatically before you finish typing. This can cause the reset to fail or lock you out.

Turn off autofill before you start:

Chrome: Settings > Passwords and Autofill > Google Password Manager > Settings > toggle off "Offer to save passwords"
Safari: Settings > Autofill > uncheck "User names and passwords"
Firefox: Settings > Privacy & Security > Logins and Passwords > uncheck "Autofill logins and passwords"
Edge: Settings > Profiles > Passwords > toggle off "Offer to save passwords"

After resetting, you can turn autofill back on. If your browser saved the old password, delete it from your password manager and save the new one. If you continue to have trouble, try again in an incognito or private window.