Understand your Subscription Statement
Healthie bills providers on a monthly or annual basis, with the opportunity to save money by paying annually for your Healthie membership. Here are our plans and prices.
IN THIS ARTICLE:
View Subscription Information
Healthie processes payments on the recurring day that you activated your subscription. For example, if you activated your Healthie subscription on the 14th of a month, you will be billed on the 14th of a month going forward.
Upgrades: If you decide to upgrade mid-cycle, your account will be credited the "pro-rated amount" that you have already paid for your billing cycle, and your card will be charged the difference between the new plan, and what you have "already paid" towards your current billing cycle. Future payments will be made on the updated day in the month, since your upgrade.
For example, if you previously paid a monthly Healthie membership on the 1st of the month, but upgrade on the 15th of the month, you will pay on the 15th of the month going forward, and will be charged the full month, minus the two weeks remaining of your previous subscription price.
If you navigate to your Subscriptions page within Healthie (Gear Icon in top right of your profile> Subscription), you will see important plan and payment details.
Switch to Annual Payment and Save
If you're currently subscribed to a monthly payment plan, you can switch to an annual payment plan to pay a lower effective rate. Navigate to Subscriptions to see your total savings amount when you switch to an annual payment.
To make the switch to an annual payment, click the "Switch and Save" button in the banner.
Note: Depending on your membership plan, you may not see these subscription details or have the option to switch to annual. If this is the case, email us firstname.lastname@example.org to connect with our team. We'll help you switch your membership plan and/or payment terms.
Access Receipts for Subscription Payments
If you would like to receipt e-mail receipts for your subscription, navigate to Notifications Settings and enable "A receipt from a Healthie subscription payment is available." You must be the organization administrator to see this setting and enable receipts. Receipts will go to the e-mail address that you used to originally sign up for Healthie.