Fullscript and Healthie

Fullscript integrates with Healthie to make it easy for you to provide recommendations to clients on products / supplements, and connect your Fullscript account with Healthie for a seamless experience.

This article walks through the process of connecting your Fullscript account with Healthie, and best practices on creating a seamless experience for your clients, including:


Benefits of connecting Fullscript and Healthie

With the Fullscript-Healthie integration, you are able to:

  • Provide a single sign on experience for your clients to view recommendations from within their work with you on Healthie
  • View what products your clients have purchased / been recommended from Fullscript directly within your Healthie account

Learn how you can recommend top-quality supplements and boost client engagement — without ever leaving the Healthie platform in the integration demo video below:


Connecting your Healthie account with Fullscript

If you have not connected with Fullscript, you will see a "Connect with Fullscript" button. You will then be prompted to sign into Fullscript. 

If you don't currently have a Fullscript account, you'll be prompted to create a new account. It will only take 2 minutes by following the on-screen steps. A Fullscript practitioner account is free for both you, and your clients. 

After you've completed the integration, you must:

  • Select "Clients" from your main side dashboard 
  • Find a client and click "View Profile
  • Within their client profile, you will now see a new tab called "Fullscript

The "Products" tab is where you'll be able to make a new Fullscript recommendation, and see all past recommendations you've created.


Connecting your Healthie account with Fullscript as part of an organization

You will need to contact your administrator if you are a member of a group practice / organization that wishes to use Fullscript within Healthie. 

You will likely see an error message "You are not authorized to perform this action" as the owner of the clinic in Fullscript needs to give you permission. 

We also recommend contacting Fullscript Support:  https://support.fullscript.com/hc/en-us


Making a product recommendation for a client 

1. Navigate to the "Fullscript" tab within a specific client's profile.

2. Click "Make a recommendation"

3. You will be taken to your Fullscript account to make a recommendation. 

Note: If you do not see a "Make a recommendation" button, you may need to refresh your screen

4. Once you make a recommendation, your client will receive an e-mail notifying them of this recommendation

The product recommendation information will automatically be updated to your client's Healthie profile. You'll be able to refer back to this information, and also learn if your client has purchased the recommended product. The product information included in your client's account includes: 

  • Product/Supplement name 
  • Quantity recommended 
  • The message you may have included for your client in the recommendation 
  • Date recommended 
  • Quantity ordered by client (or on behalf of client) 
  • Which provider in your organization placed the recommendation

You can watch this quick demo video to see step-by-step on adding your product recommendations for a Healthie client.

How clients can order products you have recommended

You can share this resource with clients, to help them navigate the experience of Fullscript and Healthie


Troubleshooting

  • Error message "E-mail has already been taken" - This occurs if there is a slight difference in the name / e-mail address you are using to connect Healthie & Fullscript.  


Creating a Fullscript account if you do not have one

If you would like to set up a Fullscript Account,

  • Navigate to https://fullscript.com/ and click "Create Account." 
  • Follow the prompts
  • Reach out to Fullscript support and mention that you came from Healthie, as they can assist with connecting your Healthie & Fullscript accounts. 

Other notes 

  • We will be expanding our Fullscript integration even further in Q4 2020. 
  • Still to come, we'll be adding a section within clients' accounts, so that they will be able to see the recommendations you've made directly in Healthie. At the moment, clients will only receive and email notifying them of the recommendations, and they'll be able to view all past recommendations in their Fullscript client account. 
  • At this time, it is not possible to automatically integrate other supplement dispensaries that you may work with, with Healthie. 
  • We want to hear what you think about ways to strengthen this connection: Reach out - hello@gethealthie.com
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