Platform Status

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email 

Current Status 

Healthie Web Platform - normal status 

Healthie Mobile App - normal status 

Incident Reports

October 3-7, 2022  @ 1:24pm EST 

Healthie integrates with Sendgrid & Twilio for client appointment reminders. These platforms have experienced outages over the past week. 

It appears as though the platform status for Sendgrid is fully operational, but Twilio (for SMS reminders) may still be experiencing an outage. You can follow-up on platform statuses here:

Once both platforms are fully operational, SMS and email reminders should be sending from Healthie as intended.

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