Set up 2FA (Two-Factor Authentication)

2FA provides an added layer of security, as it requires a user to confirm their e-mail log-in with a back-up method, such as phone number.

As part of helping you maintain security processes, Healthie can enable 2FA on your account, and the accounts of other providers in your organization. Currently, TFA can be enabled for providers on our Group and Enterprise Plans.

If you would like to enable this on your account, please:

1. Have all providers enter their phone numbers within their Healthie accounts under Settings > Personal > Account (or click here). Please note that the phone number has to be formatted without any additional characters (e.g. + or -) in order to get the text.

Note: For non-US phone numbers, it's recommended that providers enter their phone numbers in the following format + [country code] [area code] [number]. For example, for a phone number in Mexico, it should be listed as +52-649-123-4567. Currently the following countries are available: United States, Canada, China, Puerto Rico, India, Israel, Saudi Arabia, United Arab Emirates, Germany, France, Portugal, Sweden, United Kingdom, Egypt, Australia, Pakistan, Guam, Brazil, Spain, Korea, Japan, Philippines

2. E-mail hello@gethealthie.com with the subject line 2FA. Please include a short message in the body of the email confirming that you want to have 2FA enabled on your account.

3. We will send over subsequent next steps.

FAQs: 2FA

What happens if a user has not entered a phone number in their account?

Without a phone number, a user will be unable to log in. Please make sure that your members have phone numbers on file prior to enabling 2FA.

Can 2FA be enabled for other plan levels?

Healthie currently offers TFA to be enabled for our Group Plan and Enterprise Members only at this time.