Healthie's calendar, entry & chart note times, and other core features of the platform all use Timezones to log actions. 

This article provides an overview of how Healthie will detect your time zone, and how you can change your time zone settings. 

If you are traveling / have adjusted your time zone from Healthie's current time zone detection:

The system will detect if you are in a time zone different from your regular time zone, and show the following prompt:

Changing your time zone settings: 

You can change your timezone settings any time by clicking the settings gear icon on the top right corner and going into your personal account settings.

Type in the search box to find your timezone or scroll through the list.

Once you make a selection we’ll show you the current time in that timezone so you can be sure you made the right selection.

Your timezone affects your appointment times and the times that you see in reports. Your clients have their own timezone setting so that each person sees times in their appropriate timezone. By default, Healthie uses the timezone of your computer or device.

How does Healthie determine my timezone?

Healthie automatically determines your timezone based on your device's settings.
To view or change your device's settings, you can follow these steps

  1. Mac OSX - https://support.apple.com/kb/PH25523?locale=en_US
  2. Microsoft Windows - https://www.tenforums.com/tutorials/6401-change-time-zone-windows-10-a.html
  3. Apple iOS (iPhone) - https://support.apple.com/en-us/HT203483
  4. Android - http://smallbusiness.chron.com/changing-time-zone-android-32907.html

I'm working with someone in a different timezone, does that change anything?

Nope! Healthie will automatically convert dates and times between you and the other person. 

How can my clients adjust their timezones?

Your clients can also log into their web portal and adjust their timezone settings from the main settings menu. 

Timezones are not related to the client's phone number, but rather the timezone that a client has set on their phone or computer when they start using Healthie. They can always adjust it later by following the prompts in their "Settings" tab. 

We are also able to lock all of your clients timezones to a particular timezone, if you would like. Please message hello@gethealthie.com if you'd like our assistance in setting this up. 

I am part of an organization with multiple providers. Can we each set our own timezones?

Yes! Timezones are individual, so as a provider you can set yourself up in your own time zone (using the instructions above) if that's easier for you / an assistant / other providers to review. E-mail confirmations and reminders for your clients specifically will be sent in YOUR time zone.