Organization "Support" Email Address
Your Organization “Support” Email Address is the inbox where clients can reach your practice. Clients see it on the Get in Touch page of the client portal. It is also where replies go when a transactional email to a client has no reply-to address, and where the footer of those emails points clients.
In this article
Where Clients See Your Support Email
Healthie keeps clients in touch with your practice even when messaging is disabled on their account. The Get in Touch page in the client portal shows clients how to reach out for help with billing, scheduling, health services, or account access. For technical support, clients are directed to Healthie to submit a support ticket.
To find it, clients go to their profile, then select Help (question mark icon) > Get in Touch. If direct messaging is disabled, your Organization “Support” Email Address appears on this page
Within this modal, clients will see a prompt to reach out to their provider for billing, scheduling, health services, or assistance with accessing their account. For technical support, they are directed to Healthie, to submit a support ticket with our team.
If direct messaging is disabled, the Organization Email Address will appear on the Get in Touch page of the client portal, providing clients with a clear way to reach out for assistance.
How Transactional Emails to Clients Use It
Transactional emails to clients come from no-reply@gethealthie.com and still show your practice’s name and logo. Your Organization “Support” Email Address is used in two places:
- Replies: If an email doesn’t already have a reply-to address, such as a provider’s email, replies go to your Organization “Support” Email Address. If an email already has a reply-to address, that address is kept.
- Email footer: The “sent in error” line at the bottom of the email shows your support email instead of hello@gethealthie.com.
If you send emails to clients from your own white-label domain, nothing changes.
Update your Organization “Support” Email Address
The email address that displays on the Get in Touch modal can be configured within your account settings.
- Go to Organization > Settings
- Find Organization “Support” Email Address
- Enter the email address you want clients to reach
- Submit to save your changes
Your account can have only one Organization “Support” Email Address, and the same address is used on the Get in Touch page and in transactional emails to clients. If you haven’t set it, it defaults to the account owner’s email address.