Emails going to junk mail folder

If you notice that emails from Healthie, or your clients’ emails, are being delivered to a promotions or junk folder, there are several steps you can take to make sure they arrive in the primary inbox.

Which addresses to look for

Transactional emails to clients come from no-reply@gethealthie.com.
Emails to you and your staff come from hello@gethealthie.com.
White-label organizations that send from their own domain are not affected by this change.

Add Healthie to your safe sender list

Here are guides on adding Healthie’s addresses to your safe sender list:

We can’t guarantee that emails always reach a primary mailbox, but we continually monitor for ways to improve this.

💡 Tip: If a client says they aren’t getting your emails, ask them to check their junk or promotions folder and add no-reply@gethealthie.com to their safe sender list.

Allowlist Emails from Healthie

You may need to allowlist emails from Healthie if you have a private domain with restrictions and filters. This is most common at universities, organizations with restrictive spam filters, and defense organizations, and it may be why you aren’t receiving communication from Healthie. In this case, we recommend reaching out to your IT administrator and asking them to allowlist no-reply@gethealthie.com and hello@gethealthie.com.