Google Calendar Has Stopped Syncing

Healthie's Calendar can sync with the external calendars that you use, including Google Calendar, iCal, and Outlook. 

Occasionally, Google Calendar changes the permissions access to third party tools like Healthie's calendar, and as a result, Healthie no longer has the necessary permissions to connect with your Google Calendar. Consequently, you will find that Healthie is not syncing new appointments or events onto your calendar. 

Fortunately, there are simple steps you can take to restore these permissions. 

Step 1

When the "Your Google Calendar sync has stopped" notification displays in your Healthie account, click Open Settings.

Step 2 

You'll be brought to Settings > Calendar > External Sync. Click Reconnect and follow the prompts to reconnect your calendar sync.

Wait up to one hour to see changes take effect. If you are still having issues with your Google Calendar sync after completing these steps, feel free to contact our support at hello@gethealthie.com.

Synced Calendar Isn't Listed in Another Organization

If you sync a calendar from more than organization in Healthie and one calendar isn't showing up when you try to connect it in another org, check your list of calendars in Google. Having two calendars with the same name can cause sync failures or issues like events getting misplaced or not showing up.

We recommend renaming each calendar after the org it's tied to once you sync it. This helps our system and theirs to tell the calendars apart and prevents the issues mentioned above.

Unsubscribe from a Google Calendar 

In the event that you have synced & un-synced your calendar multiple times with Healthie, you may notice several Healthie calendars listed within Google calendar under Settings for my calendars.

The unused Healthie calendars can be unsubscribed from by navigating to Google Calendar > Settings > Settings for my calendars, clicking into each corresponding calendar, and using the "Delete" button for each calendar. Alternatively, you can go to the left sidebar within Google Calendar > My Calendars, and uncheck the calendars you wish to unsubscribe from.