Client initiated chargeback

If your client initiates a chargeback, which means that they are disputing the services received from you, you will need to take action to prove that a charge is valid, or risk having the payment deducted from your transfers received. 

The most common reasons for a charge back include:

  • The cardholder doesn't recognize this charge and reported it as fraudulent (Payments processed via Healthie show your business name and/or the Package name).
  • The cardholder believes that services were not actually received
  • The cardholder cancelled services and this is therefore an unauthorized charge. 

If your client initiates a chargeback for a payment processed via Healthie, you will receive an e-mail notification with next steps that you will need to take. 

Notably:

  • If this is confusion on your client's part, we'll recommend you reach out to your client to have them call their bank to withdraw the chargeback, and email hello@gethealthie.com with written evidence that it is withdrawn.
  • If the service was rendered, please e-mail hello@gethealthie.com a signed agreement or other evidence of service provided. 
  • If you accept the chargeback, please let us know by e-mailing hello@gethealthie.com
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