Outlook Calendar Has Stopped Syncing

Healthie's Calendar can sync with the external calendars that you use, including Outlook. 

Sometimes, Outlook Calendar changes the permissions access to third party tools like Healthie's calendar, and as a result, Healthie no longer has the necessary permissions to connect with your Outlook calendar, and you will find that Healthie is not syncing new appointments or events onto your calendar. 

Fortunately, there are simple steps you can take to restore these permissions. 


Step 1

Navigate to https://secure.gethealthie.com/settings/external_sync > Click "Edit" next to Outlook Calendar 

Scroll to the bottom of the side-panel that appears, and click "Disconnect Sync" 

disconnect_calendar.png

Step 2 

In Outlook Calendar, navigate to the sidebar using the correct Outlook account and delete all instances of Healthie.


Step 3 

Confirm that Healthie is not listed under "My Calendars" 

shared_calendars.png


Step 4

Go back to https://gethealthie.com/external_calendars, and sync your Outlook Calendar again

Make sure that you allow Healthie access to your calendar when prompted.


Step 5

Wait up to 24 hours to see changes take effect. 

If you are still having issues with your Outlook Calendar sync after completing these steps, e-mail us: hello@gethealthie.com.

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