Change Healthcare: Claims Management [Not Available]
Healthie formerly piloted an integration with Change Healthcare to allow providers to manage claim submissions within Healthie. At this time we are not moving forward with our Change integration for Claims Management -- and we have closed this beta.
As an alternative, we are releasing a direct integration with ClaimMD to offer eligibility checks and claims management. Please subscribe to the linked Portal Cards to be notified when the ClaimMD integration is available for your plan.
IN THIS ARTICLE:
Enroll Payers within Change Healthcare ConnectCenter
For users who already have Change Eligibility Checks enabled. This integration is not open for enrollment.
Every payer will have their own requirements and forms that need to be filled out for enrollment. Once inside the Connect Center navigate to the “Help” header and select “Customer Education” from the drop down list.
The customer education landing page has a resource video titled "ConnectCenter Overview" that will help guide you through the payer enrollment process.
Previously Processed Claims Using Change Healthcare
For users who already have Change Eligibility Checks enabled. This integration is not open for enrollment.
If you have previously submitted claims through Change Healthcare and have a 6 digit submitter ID, Healthie can ask Change to copy those enrollments over to your new submitter IDs.
Please email hello@gethealthie.com with the 6 digit submitter ID and names of all payers you’d like copied over. In the subject of the email please explain that you’d like Healthie to request a copy authorization for the listed payers.
Note: Change Healthcare doesn’t do end-to-end testing with payers (i.e. sending test claims for payers who require testing to admit submitter IDs).
Enrolling Payers for Multiple Submitter ID's
For users who already have Change Eligibility Checks enabled. This integration is not open for enrollment.
If you have multiple addresses and are requesting more than one submitter ID through the Change Claims and Healthie integration, we can save you time with your payer enrollments.
Once you have enrolled payers through Submitter ID A (your first location), please email and request a copy authorization for all payers listed under Submitter ID A over to Submitter ID B (your second location).
FAQs: Change Healthcare Claims Management
Find answers to frequently asked questions regarding this integration here.