Intelligence by Healthie: How Healthie is layering AI across our experience

AI (Artificial Intelligence) has the opportunity to make a foundational impact in healthcare delivery, and Healthie is working closely with leaders in AI for Healthcare to understand opportunities, risks, and best ways to implement AI across Healthie's platform and developer experience.

Healthie's Position on AI:

  1. We believe that technology, including AI, can powerfully augment the role that a provider has in healthcare delivery, but technology will never replace the invaluable role of a provider. Benefits may include operational efficiency, reduction in time spent charting, summarization of conversations, recommendations, and more, but the end state is support, not replacement.
  2. We believe that technology must be thoroughly reviewed & vetted, particularly in healthcare, because of the implications on patient care and outcomes. Thorough evaluation on clinical efficacy, accuracy, risk assessments, is important.
  3. There will be no 'one size fits all' AI solution in the market, and through our built-in solution and Harbor (Marketplace) Healthie will support a variety of AI solutions in healthcare, and our organizations will increasingly be able to select the AI partner(s) that they elect to work with.

Intelligence by Healthie

Beyond just powering features, AI is quickly emerging as the ultimate power user for tools. Because Healthie was built API-first and on GraphQL, the platform is uniquely well-positioned to support not only the development of AI tooling across the platform, but also the deployment of AI agents and AI designed automated workflows. What does this mean? When it comes to AI, if you can dream it, Healthie can support it.


Intelligence by Healthie is a suite of purpose built AI driven tools for providers, administrators and developers, designed native to Healthie to increase the efficiency and personalization of healthcare workflows. New tools will continue to be rolled out, on an ongoing basis, across the entire platform.


AI Scribe by Healthie

Healthie Dev Assist

Healthie’s Approach to AI Today

Healthie’s AI integration strategy is focused on two pillars:

  1. Creating AI-Powered Features: AI is used to build tools that were previously impossible, such as automated scribing, medical record summaries, and intelligent tools for patient messaging assistance.
  2. Enhancing Usability Through AI Interfaces: Beyond individual features, AI can act as a powerful agent to automate and execute complex workflows efficiently. AI-native interfaces, such as task orchestration with advanced prompts, drive productivity gains.

Crucially, Healthie sees AI as an enabler that works alongside its traditional features.

For example:

  • The flexibility of Healthie’s charting system enables advanced AI scribes to produce detailed and personalized documentation.
  • Existing robust communication tools can incorporate AI to recommend message responses or follow-up tasks.

Simply put, AI at Healthie doesn’t replace; it enhances.

How Customers Can Use AI With Healthie

Healthie’s commitment to flexibility means customers can integrate its AI tools into workflows in ways that suit their needs best. Here’s how your organization can start leveraging Healthie’s AI solutions:

  • Enable Seamless Patient Engagement: Use AI-assisted messaging tools to enhance communication, send automated reminders, and improve scheduling efficiency.
  • Streamline Documentation Workflows: Eliminate hours spent on note-taking with Healthie’s AI Scribe and charting capabilities.
  • Enhance Operational Workflow Automation: Execute repetitive tasks like follow-ups, data entry, and claim submissions using Healthie’s AI agents.
  • Leverage API Integrations for Custom AI Applications: Healthie’s API-first infrastructure opens the door for advanced customizations. Connect your existing AI stack (e.g., OpenAI, Claude) directly to Healthie’s platform for a tailored AI-powered workflow. This can be done today leveraging Healthie Dev Assist.

How can I leverage AI within Healthie today?

There are three ways to use AI alongside Healthie:

  1. Intelligence by Healthie: our natively designed suite of purpose built AI driven tools for providers, administrators and developers to increase the efficiency and personalization of healthcare workflows.
  2. Healthie Harbor AI Partners: We know that there will be no one-size-fits-all AI solution for our customers (as referenced in Principle #3 above) so alongside Healthie's work in AI directly, our customers will be able to leverage our AI enabled Harbor integrations.

  3. AI copilots: when launched many of these tools will listen in on your meetings to help create notes. Without a direct integration, providers will need to copy and paste summaries into chart notes within Healthie. These tools may be available without an integration and many can be launched from your phone or added as a browser extension.

    Note/Disclaimer: we recommend evaluating the security & privacy of any AI tools you elect to leverage and additionally evaluating their healthcare compliance where relevant.

Where will Intelligence be added in Healthie next?

We are exploring and developing AI enabled solutions to support provider and administrative workflows end-to-end on the Healthie platform, including:

Medical Record Summaries

AI condenses large volumes of patient data into actionable insights, saving time for providers and improving the relevance of their clinical decisions.

Patient Messaging Assistance

By suggesting appropriate responses for incoming messages, AI tools ensure faster, more accurate communication for patient engagement.

Workflow Automation

AI simplifies complex tasks through natural language commands. For example:

  • “Send a follow-up prompt to patients who haven’t booked appointments this month.”
  • “Automatically generate a reminder email for patients needing lab follow-ups.”

Intelligent Task Management

AI can seamlessly integrate actions like creating tasks after meeting notes are generated, enabling end-to-end automation directly in Healthie’s platform.

How can I evaluate the best AI partners for my business?

At Healthie, we're doing our diligence to select the right tools because there's a variety of factors and risks with AI solutions.

If you're looking at AI solutions yourself here are just a few of the many things to keep in mind:

  • If AI is listening to conversations you may need to get a patient's consent to record the call
  • If the call is recorded, how long does the AI company keep the recording? Where is the call stored?
  • What AI models does the company use? Did they developer their own or are they built on top of a solution like OpenAI's ChatGPT?
  • Read the BAA of these solutions. Are they allowed to use the data from your calls? For, what purposes?

Leading the Future of Healthcare With AI

AI isn’t just enhancing healthcare delivery; it’s reshaping the landscape, and companies that adopt these tools early will set themselves apart. We are working to ensure that our customers have access to tools that can scale with them and help them scale.

Healthie’s innovative approach to AI integration empowers organizations to:

  • Stay competitive by improving operational efficiency.
  • Scale sustainably without sacrificing quality.
  • Deliver better patient experiences through personalized care.

We're equally as excited as you are about the potential of AI to reduce provider burden of charting, amongst other benefits that AI may bring to Healthcare. We'll be continuing to update this document as we release our findings, research and additional Intelligence by Healthie tools.

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