Healthie AI Scribe

Healthie’s AI Scribe feature generates comprehensive chart note drafts within a provider’s desired and specified Chart Note Template, all within the Healthie UI. AI Scribe is a new Product that Healthie has launched as part of its commitment to leveraging the benefits of AI for providers and administrators while keeping a close eye on privacy & security responsibilities in healthcare.

Watch a demo recording here.

Benefits of Healthie AI Scribe

For Providers:

• A Built-in Healthie Experience: Healthie’s AI Scribe drafts Chart Notes within the Healthie UI, using the designated Chart Note Template of your choosing, that you can select per each Appointment Type. You won’t need a third-party browser or plug-in, and you can continue using the Zoom experience you are already using to conduct your telehealth visit, that ties automatically to your Healthie Calendar.
• Reduce time spent charting: With AI Scribe, you’ll spend less time following up to complete notes during and after a session, knowing that your chart note templates are capturing information also required for billing and compliance purposes
• Built with clinical excellence and outcomes: Healthie’s AI Scribe is being developed with each clinician in mind - we know that charting for behavioral health is different from charting in nutritional care and different than in primary care, and our models are constantly being fine tuned to reflect the nuances and specifics that each provider needs to capture clinically excellent notes

For Administrators:

• Tie into billing & care navigation workflows: Chart note fields can additionally be used to populate key patient navigation journeys and billing needs, saving administrators time on back-end processes. 
• Security & Privacy at the forefront: Healthie has been building for healthcare since 2016, and we understand the importance of monitoring safety & best practices when adopting AI Technology

Getting Started with AI Scribe: Step-by-Step Guide

Once AI Scribe has been enabled for your account, follow these steps to use the product: 

1. Navigate to Appointment Types > Edit > AI Scribe

• You’ll need to link your charting templates to specific appointment types. The advantage of this is that you’ll have appointment-type specific chart notes generated by Scribe
• Select the chart note template you’d like to use for an appointment type.
• Repeat this step for each appointment type that you’d like to enable AI Scribe for.

Note: We suggest reviewing your Chart Note Templates to make sure they contain all of the fields you’d like to capture during sessions, and for billing purposes. 

2. Schedule an Appointment

Book an appointment as you normally would, ensuring the appointment type has an AI Scribe-enabled template associated with it. This must be a virtual session, configured to use Zoom, in order for AI Scribe to be utilized.

3. Start Your Session

When you launch your session via Zoom, everyone on the call (both provider and client) will hear an announcement that the session is being recorded.

4. Review Your AI-Generated Chart Note Draft

After the Zoom session ends, AI Scribe will process the transcription and generate a chart note for you to preview, modify, and approve. Specifically:

• AI Scribe will take 7–15 minutes** to generate the drafted charting note.
• You’ll receive a notification titled: “[Client Name] has a generated charting note ready for review.” Clicking this notification will take you directly to the note.
• Provider can go in and review the note, within the Client’s Charting Notes, in the chart note template associated with the appointment type, make any necessary edits, provide feedback to the Scribe Model & Healthie team,  and sign & lock it to finalize documentation.

Note: Within the client's charting section, you’ll be easily able to identify charting notes that have been generated by AI, both from the sidebar list of charting notes, and in the charting note header. Any team member with view-access of the client’s charting, will see the AI generated note – but will not be able to edit the note until “Convert to chart note” has been clicked. 

From here, you can click “Convert to chart note” to edit, or take further actions to the AI generating charting note (ie. sign and/or lock your note). 

Enabling AI Scribe

Healthie AI Scribe is currently in testing with select customers. AI Scribe can be enabled for all, or specific providers within your account. If you'd like to join our testing group, please email hello@gethealthie.com.

To be notified when AI Scribe is more widely available, subscribe to our Portal Card.

A few additional notes on AI Scribe:

1. Once AI Scribe is enabled for your account, you will need to configure the connection between your charting form templates and appointment types. You can do so by editing their appointment types (follow the steps outlined above in Getting Started).
2. Enabling AI Scribe will also enable automatic cloud recording for your account. You don't need to pay for cloud recording, but Healthie will periodically delete the Zoom recordings on the backend.
3. If you would like to retain those recordings or manage them directly, we can enable cloud-recording for your account at an additional cost.

Pricing

Healthie customers will be able to purchase Healthie’s AI Scribe as an add-on Product. Pricing varies depending on your current Healthie plan, and the number of providers you'd like to enable AI Scribe for. You can email us at hello@gethealthie.com to discuss pricing for your account.

FAQs: Healthie AI Scribe

Find our full list of commonly asked AI Scribe questions here.