September 2024: Release Notes

Platform Release Notes: September 2024. Learn what new changes to the Healthie platform and mobile app that both providers and clients can expect to see. With new releases each week, make the most of Healthie's new features by bookmarking this help article and checking back frequently.

Automatic Charging for Late Cancellation and No-show Appointments

Healthie now enables providers and organizations to automatically charge for appointments that are marked as a late cancellation or no-show, helping to protect revenue and streamline workflows. Administrators are now able to set up late cancellation and no-show settings and prices within account settings. This new feature is available for Plus Plans and above.

To enable this function, head to Settings>Calendar>Appointments>Edit Payments and Credits. Once there, you will be able to toggle on the Automatically charge for late cancellation and no-show appointments setting and set specific fees.

Providers or calendar administrators will be able to designate an appointment status as a "Late Cancellation" or "No-show" directly from a calendar appointment, when appropriate.

Read more about adding late cancellation and no-shows in the appointment settings here.

[Update] Client Package Header Refresh

You will notice an updated design in the Client Package header. The improved design maintains functionality while making it easier to view, save, and filter client packages options. You will notice the "sort" option has now shifted under the "Filter" tab to enable sorting of all packages. In addition, we added the ability to save which filters were in place when you navigate back to the page after setting filters, then viewing a package. 

[Update] Organization Member Permissions

We have made an update to the "Can be added as a care team" permission for organization members. Please note that as part of this update, if the "Can be added as a care team" setting is disabled for an organization member, they will automatically be removed from the client's care team and lose client visibility.

This setting can be accessed by going to Organization>Member>Edit Settings>Permissions>Care Team Members

Additional Updates

Minor bug fixes. Thank you for taking the time to report these issues to our team, so that we could diagnose and address these for those affected. If any of these issues persist, please let us know by contacting us at hello@gethealthie.com.

Documents

• Resolved issue where user list timed out and did not load when trying to share a folder again.
• Updated the DocumentsMove form to use Design System and adhere strictly to Typescript to improve reliability.

Billing

• Updated our AddReceiptLine Items in Superbills to use Design System and to have stricter Typescript for reliability.
• Added billing provider field to CMS1500 report
• Added “Insurance Pricing” section to the “Pricing” accordion when editing Appointment Types. This provides an interface allowing admins to be able to edit the CPT code, units, and fees per unit for a particular appointment type, for use when billing insurance for appointments.
• Resolved an issue causing an error when users attempted to report more than five years of data using the All Time range in the Appointments report.

Forms

• Enhanced form builder to ensure that the behavior of the Agreement (Read only) form field is consistent with the behavior of other form fields for a more intuitive user experience

Scheduling

• Fixed an error that occurred when selecting a provider with exclusive availabilities in a sub-org from the parent org calendar.
• Updated Change “View by Provider” to “Go to Provider Calendars”
• Improved external video functionality to allow providers to update to any type of video call without issue
• Updated an organization member permission to share calendar link

E-Rx

• Launched E-Rx update to prevent users from saving custom medications without a name. 
• Previously it was necessary for customers to flatten PDFs in order to send them as faxes. Now that will no longer be necessary.
• [Mobile] Launched feature to enable drafts entries to be saved consistently on mobile

API & SDK Updates

All features added this month are also available directly via the API. In addition, we are laser focused on building a best-in-class customer experience, which includes continuously investing in, and iterating on, our developer experience. This will include updates to documentation, SDKs, Webhooks and more, throughout the upcoming months.

• Update to the API to ensure family history conditions added via API appear in the UI. Users will be able to remove, but not edit within the UI. 
• Fixed issue so that providers with DoseSpot v2 API will now be able to successfully sync custom drug allergies with DoseSpot.

Past and Planned Updates

• View all updates from last month here. 
• See planned product updates on our Product Roadmap. Subscribe to roadmap items to get notified when they go-live.
• Learn how to add comments and submit feedback to our Roadmap here.