E-Rx Enabled: Next Steps

Completing Your Identity Verification (IDP)

Every provider being set up with access to E-Rx will need to complete the DoseSpot agreements as well as the Identity Proofing (IDP) process.

Before You Start: Important Notes

As part of the verification process, you will be asked for your SSN, driver's license number, cell phone number, and credit card number. 

Why a credit card? The prescriber’s credit card is run through Experian to verify that they are who they are and that their information matches up with the information on the credit card/report. The card is not charged nor is it kept on record. This is done for the prescriber’s protection from fraudulent activity. A soft inquiry is placed on the report and does not affect your credit score or your ability to borrow. 

You will need to have a client created in your EHR in order to access DoseSpot and complete identity verification.

• If you don't yet have any clients, please create a test client—you can use their profile to access DoseSpot and complete IDP.
• Basic patient information is required in order to create an E-Rx for a patient. This includes: 
  • Patient First and Last Name
  • Gender
  • Valid Phone Number
  • Date of Birth
  • Street Address

Steps to Complete Your Identity Verification

Follow these steps to access DoseSpot and begin your identity verification:

1. Log into your EHR
2. Select 'clients' on your sidebar:

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3. Navigate to a client's profile
4. Scroll to the e-prescriptions section & click 'add & manage':

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5. Accept the 3 agreements on the first screen (if you have not done so already):

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6. Click on the exclamation point icon within that area and follow prompts from there:

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For more in-depth guidance on this process, including facial recognition, please refer to our DoseSpot Facial Recognition Guide.

DoseSpot now immediately confirms all new clinicians, but if it has been 24h since you've received the E-Rx next steps confirmation email from Healthie and you are still unable to initiate/complete the Identity Verification Steps, you can reply to that email for support. 

What if Experian Identity Verification Fails?

If you fail identity verification through Experian three times, DoseSpot automatically redirects you to an alternative verification method through ID.me.

Next Steps with ID.me: When this happens, simply refresh the page per the on-screen instructions. You'll then be directed to complete verification through ID.me. A comprehensive guide on the ID.me process is available here.

Once you've successfully verified through ID.me, you'll receive a confirmation email stating "You've been verified!". After this, it typically takes 24 hours for the verification to process on the backend.

Important: If you try to enter DoseSpot on the same day you successfully verify with ID.me, it might still appear as if you haven't been verified. Don't worry! Your verification is indeed being processed.

Still Not Verified After 24 Hours? If you enter DoseSpot the day after your successful ID.me verification and are still unable to proceed, please submit a ticket to hello@gethealthie.com, and we will escalate this to DoseSpot for immediate support.

Getting Started with E-Rx

Once you are successfully set up and verified, here are some steps to help you get started using the e-prescribing feature: Getting Started: E-Rx.

Please note: If you were previously using an e-Prescribing feature through another EMR, DoseSpot may occasionally request additional information from us to transfer your records. Should that happen, we will submit a ticket to their support team to facilitate that switch for you.

Please reach out to hello@gethealthie.com if you have any questions—we're here to help!