E-Rx Enabled: Next Steps
Your Next Step: Identity Verification
Every provider being set up with access to E-Rx in Healthie will need to complete the DoseSpot agreements as well as the Identity Proofing (IDP) process.
***As part of the verification process, you will be asked for your SSN, driver's license number, cell phone number, and credit card number. The prescriber’s credit card is run through Experian to verify that they are who they are and that their information matches up with the information on the credit card/report. The card is not charged nor is it kept on record. This is done for the prescriber’s protection from fraudulent activity. A soft inquiry is placed on the report and does not affect your credit score or your ability to borrow.
Please follow the steps below to complete your identity verification:
- Log in to Healthie
- Select 'clients' on your sidebar:
- Navigate to a client's profile
- Scroll to the e-prescriptions section & click 'add & manage':
- Accept the 3 agreements on the first screen (if you have not done so already):
- Click on the exclamation point icon within that area and follow prompts from there:
See this guide for more info: DoseSpot Facial Recognition Guide.
DoseSpot now immediately confirms all new clinicians, but if it has been 24-48h since you've received this email and you are still unable to initiate/complete the Identity Verification Steps, you can reply to this email for support.
If your initial attempt at identity verification is not successful, you will be prompted to wait for a physical letter from Experian in the mail as an alternative method of verifying your identity. We have outlined those steps here in our Help Center: Approval process for EPCS. We also attached DoseSpots EPCS Guide, which should accurately walk you through the process.
Here are some steps you can take to get started using the feature once you are set up: Getting Started: E-Rx.
Please note: If you were using an e-Prescribing feature through another EMR, DoseSpot may request additional information from us. Should that happen, we will submit a ticket to their support team to get that switched over for you.
Please reach out to hello@gethealthie.com if you have any questions—we're here to help!