Zoom: Cloud Recording
Healthie's Zoom integration is the HIPAA-compliant level of Zoom video and cloud recording.
Zoom's Cloud-recording feature allows you to store recordings of videos on the cloud, versus on your local device. Healthie's integration with Zoom is HIPAA-compliant, which places guidelines on how cloud-recording can be set up and occur on your account.
Zoom cloud recording is an optional add-on for Plus Plan users and above. Healthie charges an add on fee of $25 per provider per month, and each provider in your organization must participate (meaning you cannot just have one provider in a group turn it on and everyone else use their account).
For enterprise customers, Healthie charges a flat add-on fee of $200 per month for 200 hours of cloud recording.
To request Zoom Cloud Recording, please email hello@gethealthie.com.
Record a session to the Cloud
When Cloud Recordings is enabled on your account, within a Zoom session, when pressing "Record" you will see an option to "Record to the Cloud." Select this option to record a session to the Cloud.
Access Cloud Recordings
After a session has ended, Zoom will start the conversion process, which can take up to an hour, depending on the length of the session.
Once processing is complete, open Calendar > Appointment > Documentation > Zoom Cloud recordings in Healthie. Select a Recording link, such as Recording 1, to open or download the Zoom-hosted file. Healthie provides authenticated links to the recording files; a separate Zoom portal login is not required to access downloads through these links. If a meeting is stopped and restarted, associated recordings can appear as separate links in the appointment details.
Recording access requires both membership in the provider's organization and permission to view recordings; visibility into appointment details alone does not grant recording access. You can review team permissions using the organization permissions instructions. Cloud Recordings are not automatically stored within a client's chart.
Make Local Recordings with Cloud Recording enabled
Enabling Cloud Recording does not disable Local Recording. You can still use the Zoom desktop app to save a recording to your computer. During the session, select Record > Record on this Computer instead of Record to the Cloud. Local recording is not supported on Zoom mobile apps (iOS or Android). See the Local Recordings instructions for recording settings and file locations.
Protect PHI stored on your device
Local recordings, including downloaded copies of Cloud Recordings, may contain protected health information (PHI). Storing PHI locally increases your compliance responsibilities. Healthie's HIPAA-compliant Zoom integration does not automatically secure files saved outside Healthie.
- Encrypt the hard drive where recordings are stored.
- Password-protect your computer and restrict access to authorized users.
- Follow your organization's HIPAA policies for storage, sharing, retention, and secure deletion, including any backup or synced copies.
Confirm the required safeguards with your organization's compliance lead before storing PHI locally; encryption and password protection alone do not establish full HIPAA compliance.
FAQs: Cloud Recordings
How can Cloud Recordings be deleted?
Please reach out to hello@gethealthie.com and we will generate a report of all recorded Zoom Meetings. You would then be able to mark off appointments in that report, and send that back to us to process deletions.
Is there a place where I can view all recordings?
Please reach out to hello@gethealthie.com and we will generate a report of all recorded Zoom Meetings. Note: If you have deleted a cloud recording, and don't store this recording somewhere else, it is not possible to retrieve the recording once it's gone. There is no expiration on the cloud recordings, after which recordings will be removed.
Can Cloud Recording be enabled for only some providers in an organization?
Cloud recording cannot be enabled for only specific providers in an organization. There is a flat monthly fee that includes 200 hours of cloud recording/month, across all providers.
If Zoom Cloud Recording is enabled, does it also enable transcripts for the recording as well?
Transcripts for cloud recording are not enabled automatically upon enablement of Zoom Cloud Recording. If you are interested in this functionality, however, we can enable transcripts on case-by-case basis. Please email Healthie Support Engineering at hello@gethealthie.com to learn more.
What happens if my organization goes over the 200 hours?
The overage fee for going over 200 hours is $1/additional hour.