FAQs: Evexia E-Labs Integration

Healthie has integrated with third-party partners to enable the fulfillment of E-Labs within Healthie and for streamlined coordination across the Lab Companies, our organizations, and your clients. This article contains information on Healthie's integration with Evexia Diagnostics

Evexia supports integrative and functional medicine organizations through advanced diagnostic testing, innovative nutraceutical products and comprehensive practice management solutions.

As of now, Evexia can only send LabCorp and Access Medical results through to Healthie (not any of the specialty labs). Specialty lab results will be included in a forthcoming update. 

Frequently Asked Questions (Evexia Diagnostics E-Labs)


Who can order labs through Evexia? 

Licensed and non-licensed providers can create an Evexia account to place lab orders for clients.

Lab ordering via Evexia is not supported in NY, NJ, RI, or Puerto Rico as these states have legislation against third party billing. As a healthcare provider, your cannot sign up for Evexia unless you are using an address that is outside of the restricted states. Lab orders via Evexia cannot be placed for clients residing in these states. 

Evexia makes no representation that all products, services and/or material described on the Site, or the Services available through the Site, are appropriate or available for use in locations outside the United States or all territories within the United States. Registered Clients and Visitors access the Site and the Services on their own initiative and are responsible for compliance with local laws. Certain companies affiliated with Evexia provide services and operate websites which may be linked to the Site and which are governed by their own terms of use and not this Agreement and may be subject to laws of other local or international jurisdictions. For various legal and regulatory reasons, EVEXIA DOES NOT DO BUSINESS IN NY, NJ, AND RI. Before providing or making Services available to any Patient located outside of the United States, You must get prior approval from Evexia

When are lab orders processed? 

Lab orders will be generated within 3-4 hours once purchased through Healthie. Requisition orders can be found in the Labs tab of the provider account.  

Lab order results are available within 30 days of client providing a lab draw. 


Are there any restrictions for clients? 

Lab ordering is not available to clients residing in NY, NJ, or RI. This restriction is based on state legislation, and is not determined by Healthie or Evexia. Clients must also be 18 years of age or older to consent to a lab order. This restriction comes from the physician network that Evexia contracts with. Parents cannot consent on behalf of minors.  


How do I add a client's lab order to their chart in Healthie?

This is a results only integration. Simply put, providers place a lab order on behalf of clients within Evexia. When the results are ready, the test results will be sent into Healthie as a PDF document in the client's documents. The lab result(s) are not automatically visible to the client, but can be optionally shared with the client

Please note, your client's name and date of birth need to be added into their Healthie Client Profile in order for the lab result to match to their profile. 


Who reviews the lab orders?

Through Evexia's physician network, the physician that signs off on the lab order will also receive the results and indicate any abnormal values. For non-licensed providers, there is an additional fee if Evexia needs to cover the $15 requisition/doctor fee to sign off on labs. This fee applies to every lab order placed. 

Within Evexia - there‚Äôs a LAB AUTHORIZATION BY STATE (details on who can order in which states, and who needs to use the Evexia licensure in each state which means they will need to pay the $15 requisition fee). 

Licensed providers can bypass this process when placing the lab order. 


How is payment collected for Evexia lab orders? 

When placing the lab order in Evexia, you will have the choice to self-pay for the lab order as a provider (and later collect payment from the client) or have the client be billed for the order via Evexia. 

Evexia does not work with insurance (clients cannot use insurance to pay for services) but clients can use HSA or FSA cards to pay for lab orders. 

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