Confirm Pending Appointments

Within Appointment Settings, account admins can indicate whether appointments self-booked by clients are automatically confirmed, or if they require the provider to confirm. 

If the provider is required to confirm, clients will be informed upon booking that their appointment request has been submitted but is not yet approved. Once the provider manually confirms the appointment, the client will receive a second notification letting them know that their appointment is now confirmed. 

This article reviews how a provider can confirm any pending appointments. 

Confirm from the Calendar Page 

Click Calendar, and on the left-hand side panel, you'll see Pending Appointments - review this list and click "Cancel" or "Confirm

Confirm from the Client tab

Within Client page you can view appointment requests by selecting the Appointment Requests tab at the top of the page. , To confirm an appointment here, click the Schedule Appointment button.

If a client has selected multiple days or times for options, you can select which you want to schedule. If you do not wish to schedule this client, you can Close Request.