Create a Late Cancellation or No Show Policy
Many businesses elect to incorporate a cancellation fee into an intake form, that a client adheres to as part of their initial paperwork of your policies and fees. If a client cancels their appointment, and you have a cancellation policy in place, we recommend charging this client as a one-time fee.
Because of the fact that our providers sometimes make exceptions to their cancellation policy (extenuating circumstance, sick, vacation, or something else), which requires the provider's judgment call, the system does not automatically enforce your cancellation fee in the event of cancellation.
Healthie provisions you with a library of templated forms and charting notes, as well as the ability to build your own forms.
In your forms library, you'll find two form templates that are helpful for establishing practice policies regarding late cancellations:
- General Cancellation Policy
- Late Cancellation or No Show Policy
These forms should be automatically available in your Healthie forms library. If you cannot locate a form, email hello@gethealthie.com and we'll add it to your account.
Automatically Charge for a Late Cancellation or No-Show
A planned update will allow providers to automatically charge for a late cancellation or no show appointments.
Healthie currently enables providers to automatically charge for appointments that have occurred and automatically charge for appointments marked as late cancellation or no-show. Administrators able to set up late cancellation and no-show settings and their respective fees within billing settings. Learn more here.