Getting Started: Payments

Healthie's built-in payment processing system enables you to bill for one-time and recurring needs, that can span services, programs, products, and other offerings that you provide. You are able to apply promotional codes and track the utilization of these codes for marketing and business purposes. You fully customize the Packages and Services offered, including the frequency of recurring payments. 

Moreover, you have the ability to charge a client directly for a one-time payment or Client Package, Request a payment, and Create and send invoices for clients to fulfill. Healthie directly links with your bank account for you to receive payments from clients electronically through the platform. 

Collecting Client Payment Card(s) 

Credit/debit cards, HSA, and FSA cards can be stored securely within Healthie, linked to a client's profile. A form of payment can be added to your client's profile either manually by the provider, or automatically through and Intake Flow (ie. during client onboarding). You can store multiple cards within a client's profile. This can be especially useful for practitioners who want to allow a client to use an FSA/HSA card but would like a person credit/debit card also on file (ie. in the case that the FSA/HSA card no longer has a balance) 

1) Provider manually adds a form of payment: 

  • Navigate to your client's profile > Financials 
  • Select "Add Card" 
  • Add in the payment details including type (personal, HSA, FSA), card number, expiration & CVC
  • Indicate if you'd like this card to be the default payment method > Save Card

2) Request client to provide a form of payment: 

You can send an email request to a client to complete Healthie's "Billing Form" > Learn how

3) Automatically collect client form of payment: 

Payment cards are automatically stored within your client's profile through a few actions. 

  • A client purchases a package via Healthie 
  • A client is added to Healthie and they complete and Intake Flow that includes the Healthie Billing Form
  • A provider sends and invoice to a client, and the client can provides their payment card to process the invoice

4) A client manually updates their account with payment card(s) 

When logged into Healthie, clients can go to Settings > Update Payment Cards. From here they are able to add multiple payment cards to their account.

Charge a Client or Request Payment for a Package

Healthie enables you to build Client Packages to charge for bundles of services, programs, and other offerings. You are able to apply Promo Codes, and set up one-time and recurring payment options. When you charge a client for a package, they will automatically receive a receipt and confirmation of service purchased. 

We recommend using Client Packages to showcase your standard services & offerings, and it is the most common method of collecting client payment via Healthie. 

Healthie enables you to directly Charge / Enroll a Client in a Package, or Request Payment for a Package, such that the client is not charged, but rather prompted to Enroll in a Package. 

  • To Charge a Client for a Package, and subsequently enroll them in your offering, navigate to Billing > Client Package > Charge > Select Client > Charge
  • To Request Payment for a Package, navigate to Billing > Client Package > Arrow > Request Payment > Select Payment > Select Client > Request. Your client will receive an e-mail prompting them to fulfill this payment request, and when they do, you will receive an e-mail notification of confirmation. 

You can optionally choose to schedule a payment (or package charge) for a specific date/time. Follow the prompts to select/add a payment date. 

Additionally, Healthie's system will automatically create an Invoice for this Payment Request, so that you can easily track outstanding payment requests from your clients, for appropriate follow-up. 

If a package is Free, you will not see the ability to Charge or Request Payment. Rather, you will see an "Enroll" button, and will be able to Enroll any client into this Package, regardless of whether they have a card on file with you or not. 

Charge a Client for a One-Time Payment

There may be an instance in which you'd like to charge a client for a one-time payment, that exists outside of what you've built in Packages. This is commonly used for enforcing cancellation policies, collecting co-pays, etc. 

To do this within Healthie, navigate to Billing > Payments > Charge Client 

  • Select the client you wish to charge 
  • Provide a charge reason and a payment amount 
  • Select the date you wish the client's payment card to be charged

The client will receive a confirmation receipt of service purchased. The receipt will indicate the Charge Reason that you entered, as well as the price of what was purchased. If you've scheduled a payment for a future date, the client will not receive the confirmation receipt until their card has been charged. 

You can optionally choose to schedule a payment (or package charge) for a specific date/time. Follow the prompts to select/add a payment date. 

Note: For a Client's name to appear in your Charge Client drop down, he/she must have a card number on file. If you do not have a client's card on file, please first enter the client's billing information by going to their Profile > Actions > Edit Client Info. 

There may be an instance in which you'd like to generate an Invoice for a Client to fulfill. Please review Healthie's Invoices Feature for best practices. 

Record an Outside Payment 

If your client has paid by cash or check, you can keep your financial records up-to-date by logging an outside payment. 

  • Billing > Payments 
  • Click the "Outside Payment" button on the top-right menu 
  • Complete the pop-up details, including
    • Date/time
    • Associated client & provider
    • Payment amount 
    • Payment type (Cash, Check, Direct Deposit, Credit Card, Other) 
    • Any notes you'd like to include
  • Click "Complete" 

This payment will now display in your Payments Report.

Printing a Receipt for a Payment

Currently, printing a receipt for a payment is on our product roadmap as a future update. Right now, you are able to create a Superbill for the payment to give to a client in place of a receipt. 

To create a Superbill, navigate to the "Billing" tab, and click on "Payments" from the dropdown.  Select the payment you want to create a receipt for, and click "Export to Superbill."  You can then generate your Superbill.

This should bring you directly to the Superbill page, where you can select the desired Superbill and click "View Details." Click the blue "Download" button to download, save, print, and share your Superbill with your client.

Schedule or Cancel a Payment 

A payment can be automatically schedule to charge your client at a future data. Learn how to schedule or stop a payment here. If you have created or scheduled a payment, you can manually adjust the payment date and/or time as needed. 

Payments Page Statuses 

The main Payments Page of an account will show all payments that are processed or have been processed for the account. Here is a breakdown of the symbols/statuses that may be associated with a payment: 

Payment Successful 

The payment has successfully processed and bank transfer is pending or completed. 

Payment Failed 

There was an error performing this payment. Make sure you have properly set up your bank account and have reviewed your failed client payment in more detail.. Please reach out to support if the problem persists. 

Payment Paused 

The scheduled payment for this client has been paused, but can be resumed. 

Payment Stopped

The scheduled payment for this client has been cancelled, and cannot be reprocessed. 

Frequently Asked Questions (FAQs)

Is there a way to keep track of the payments made and debits to the patient's/client's account as they have services provided to them?

Yes, you'll be able to view payments made within the client's record by navigating to Clients > Client Name > Billing > Payments. Additionally, Healthie's Credit System makes it easy to track how many sessions a client has purchased and has remaining at any given time. In Healthie, one credit equals one session, for a specific Appointment Type. Learn more here:  Client Credits System

Additional Resources

If you ever need to change the currency for your account or a specific package or invoice, please reach out to the Healthie team for support at 

Join our Healthie Live Class: Getting Started with Healthie to learn more about setting up your Healthie account and collecting payments via Healthie. Make the most of the Healthie platform with additional free live tutorials, open to all Healthie members. 

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