February 2024: Release Notes

Platform Release Notes: February 2024. Learn what new changes to the Healthie platform and mobile app that both providers and clients can expect to see. With new releases each week, make the most of Healthie's new features by bookmarking this help article and checking back frequently.

February Releases:

Demographics Details in Client Profile are now Live!

As part of the ONC Certification process, Healthie now enables providers to record, change, and access their clients' Demographic Details to help them better understand genetic predisposition and aid in holistic reporting.

We've added options for Race, Ethnicity, Sexual Orientation, Gender, and Pronouns within the Client Profile > Actions > Personal Information. 

Learn more about how to add Demographics for your clients here.

API & SDK Updates

All features added this month are also available directly via the API. In addition, we will be adding to this section new functionality and updates you can share with your team.


[UPDATE] Rate Limits Set for Healthie API 

We have adjusted our API rate limits to the following: 

  • Maximum of 100 sign-ins per minute 
  • We will continue to adjust-down the number of calls per second according to the following timeline: 
    • Dec 1, 2023: 750 RPS
    • Jan 1, 2024: 500 RPS 
    • Feb 1, 2024: 250 RPS 

*If leveraging your own API database, we will continue to support rate limiting at 1000 RPS. 

Healthie sets limits on how many requests can made against our API within a certain period of time. We put them in place to help ensure the stability and performance of our system. If you make too many requests over that period, our system will return an error message telling you that the rate limit has been exceeded.

Additional Updates

Minor bug fixes. Thank you for taking the time to report these issues to our team, so that we could diagnose and address these for those affected. If any of these issues persist, please let us know by contacting us at hello@gethealthie.com.


Form Handling and Data Management:

  • Resolved an issue so that forms load correctly for clients no matter which modules get added.
  • Resolved an issue so that multiple forms are not being created for a single intake flow.
  • Made an update to ensure that pre-appointment forms will be sent immediately when an appointment is booked with less notice than specified.

Appointment Management:

  • Resolved an issue where the price field is always visible if the Appointment has a price set for it.
  • Resolved an issue so that clients only receive one email when added to an appointment series.
  • Resolved an issue so that saving an appointment with an empty Duration will clear any existing value from that field on both frontend and backend.
  • Resolved an issue that allows all groups to book an Appointment Type when "All Groups" is selected.
  • Made an update to ensure that the Price field does not appear on the Appointment Detail page when Pricing Per Appointment Type (Settings > Appointment) is disabled.
  • Made updates to prevent multiple appointment settings.

Billing and Payment:

  • Resolved an issue so that incomplete charges show correctly in Healthie, incomplete charges send an email to providers, and recurring payments' next Payment Date will be updated to the next recurring Date when a charge is incomplete.
  • Resolved an issue so that invoices to an outside party (not a client) can now be paid.

User Interface (UI) Updates:

  • Resolved an issue with the "List any allergies you experience" question from the Charting Question Bank so it now closes as expected.
  • Resolved an issue with Organization's inability to change the default charting template.
  • Made updates to the Client Timezone field so that users cannot select invalid options.
  • Made an update to ensure that the Client Profile message button redirects to that specific client's chat with the current user, as opposed to the most recent chat generally.

Notification and Communication:

  • Resolved an issue so that when DoseSpot access is approved, providers will receive an email notification saying E-Rx approved.
  • Resolved an issue so that when a provider has disabled the "Package has been purchased" email notification, they no longer receive the email.

Organization and Provider Management:

  • Updated behavior when archiving a provider to include only Healthie Calendar events, and not events from provider-synced external calendars.
  • Resolved an issue so that when a provider is changing to a non-provider (or being archived) and has associated care team clients, these clients are reassigned to the new provider.
  • Made an update to ensure that Sub-Organization users can share documents appropriately.

Miscellaneous Technical Improvements and Fixes:

  • Resolved various technical issues including navigation alerts, error messages, and data consistency.
  • Made updates to ensure proper functioning of appointment settings and diagnosis fields.
  • Made an update where merging two client accounts will now move Tasks from the original client to the new client record.
  • Made updates to create dynamic hyperlinks, prevent reappearing fields, and ensure accurate referral information in sub-organizations.

Past and Planned Updates

View all updates from last month here. 

See planned product updates on our  Product Roadmap. Subscribe to roadmap items to get notified when they go-live.
Have a request for our team? Learn how to add feedback to a current roadmap item, or submit a new idea for our team to review. Learn how to add comments and submit feedback to our Roadmap  here. 
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