FAQ: Client Packages

Can I add multiple billing frequencies in the same Client Package?

No - When setting up a client package, it is currently not possible to put  multiple billing frequencies within the same package. 

As an example, if you offered a monthly "wellness package"  -  and wanted to offer an option for a client to purchase it for 1 month or 6 months, you would need to create two different packages with these different "billing frequencies." 

The good news, is that if you put a client on two packages simultaneously, they will show up on a client's credit card statement as one package, since Stripe lumps all charges made on a single day into one sum. What this means, is that if you wanted to charge a client for a) a bundle of sessions and b) an ancillary package, you could charge for two services on one day, and it would show up as one consolidated line item on the client end. 

What happens when a client payment fails? Do I need to re-try this charge? I'd like to make sure that clients are not charged twice.

Automatic payments should be manually re-tried, our payment processor does not retry any failed payments once the credit card is updated. If the client is on a recurring payment, future / upcoming payments will still charge as scheduled. You will receive an e-mail when a client charge fails. 

What is the ideal size of a picture for my client package? 

For best results with your package cover image, use an image with an aspect ratio of 16:9 and a minimum size of 480 pixels by 270 pixels.