E-labs and Healthie

Healthie's E-labs feature enables providers to offer, and clients to purchase, labs directly within the Healthie platform, and fully electronically, to save providers time and the need to navigate to external platforms.  

This feature comes with a physician's order, so you do not need to be a physician in order to leverage this feature. If you are a physician that currently offers labs in your business, you can use Healthie's E-labs. 

Healthie's direct lab ordering capabilities are currently restricted to Quest Labs.  There is no additional fee for you to offer E-labs in your business. At this time, clients are required to pay for labs out of pocket, as labs purchased via Healthie are not processed via insurance. Healthie's E-labs feature is tied to the Client Packages platform, for Clients to seamlessly purchase labs from you via your Healthie account. 

Currently, E-Labs are not available to clients in NY, NJ, RI, Puerto Rico, and outside the U.S (regardless of the provider type/speciality). These restrictions are not due to Quest Labs, but rather due to the physician's network utilized, and the state laws imposed on the network. We will update this article when/if this changes. 

Here are some additional resources as you learn more about E-Labs and Healthie. 


Overview

Within Healthie as a provider, you are able to: 

  • Set prices for your lab test offerings
  • Create a lab order request 
  • Notify your client about a lab order request
  • Request that a client pay for a lab order recommendation (or, process the transaction on their behalf). Your client will be prompted to adhere to a standard disclaimer.
  • Enable a client to book an appointment with you for their lab work
  • Enable a physician to review the lab order request 

When lab results become available, you will receive a notification, and both you and your client will be able to review lab results, which will be available within the Healthie portal.

At this time, E-Labs via Healthie are NOT available to practitioners or clients living in New York, New Jersey, and Rhode Island. This has to do with state legislation and Quest regulations. If you have a client residing in one of these states who purchases this package, the will not be able to book an appointment at a Quest blood draw site. 

For non-physician providers (ie. Registered Dietitians): 

The e-Labs integrations comes with a physician network. When the client purchases the lab, there is a listed MD that is approving the lab. Clients can purchase labs in all states besides NY, NJ, and RI.


Offering E-Labs in your business

E-Labs is currently automatically available for Practice Plus members and above. If you are interested in using E-labs, you will see this enabled on your account if you go to Billing > Client Packages > Create a Package > Include a Lab offering. 

Setting up a Package with an E-lab

Navigate to Client Packages, and create a package that includes an E-lab.

To include an E-Lab within a Package: 

  • Create a new package and fill in the details. Continue to the "Included Items" tab.
  • Scroll to the bottom to the "Labs" section and search for your desired lab test(s). You can add multiple lab tests to your package. A full list of all available lab tests are included below. You can also add any sessions or programs to include within your package. Click "Update." 
  • Continue to the "Pricing Tab" and add your billing details. More information on pricing can be found below. 


Pricing for E-labs

When you create a package with a Lab in it, fixed lab costs and order fees will display in the pricing that you see. 

In the example below, the fixed lab costs and fees are displayed in the first row. Once the package is processed, these fees cannot be refunded, should you or your client need a change in labs. 

If you are creating a payment plan, the first payment must be equal to or greater than the price of the lab. The first payment cannot be less than the cost of the lab.

You are optionally able to mark up the lab's fixed fees to make a profit on labs that you offer in your business. You can do this by increasing the price of the Package, below the minimum package price that is displayed. The system will prevent you from entering a Package Price that is below the lab costs and fees. 

Within a Client Package that includes an E-lab, you are also able to incorporate Sessions, Programs, and other Products that you offer. Simply add these to the "Included Items" when creating the package. Make sure that you've incorporated these other offerings into your overall package price. 

You will then receive the mark-up (minus the lab's fixed fees), minus Stripe's credit card processing fees, as you normally do, via Healthie's Payment system

As an example:

  • Fixed lab costs and fees: $57.60
  • Total package price: $100 (minimum package price for this would be $57.60)
  • You will receive: $100 - $57.60 - Stripe fees = $40.87

Note: when creating a subscription (recurring) package that includes labs, the lab order needs to be paid for in the FIRST payment. The system will not allow you to set the first payment at a rate lower than what the cost of the labs are. The labs will not renew for each subsequent payment. Labs will be ordered only one time. If you'd like to reorder lab work for a client, please have them purchase the package again.  


Client experience with E-Labs 

Clients can purchase your package directly. You can embed your package into your website, use a sharing link to include it in emails or buttons, or make the package discoverable within Healthie for your existing customers to find. Learn more about sharing your Client Packages here

When a client clicks on your package, they will be able to: 

  • View package details 
  • Book any associated appointments with their healthcare provider (if included in the package) 
  • Pay for their package 

As a provider, you can enable your settings to receive a notification when a client purchases a package. Learn how to adjust your notification settings here

Once a client purchases a package, they will receive an email confirmation. This will include instructions on how to book their appointment with Quest Labs at a lab-draw site located near them. There is no specific paperwork that a client must fill out via Healthie regarding their e-Labs order. 

Both you, and your client, will receive a notification once the E-lab is available. The results will appear in a new "Labs" tab on your Healthie side menu. A sample requisition is below. 

While the lab should have a copy of the requisition, we recommend you advise clients to bring their own copy to the appointment as well. You can find more detailed information and answers to FAQs directly on the Quest Diagnostics website

Want to learn more about your clients' experience with e-Labs, visit our help article here for a detailed walk-through of the client lab ordering process. 


Updates to E-labs

We have released the first version of our E-labs offering, and have planned updates forthcoming. If you have any ideas, or would like to provide feedback on how you currently process labs with your clients, please e-mail us: hello@gethealthie.com


Additional resources

Here are some additional resources to help you to get started with e-Labs: 


Labs Offered via Healthie <> Quest

  • 17-Hydroxyprogesterone, LC/MS/MS
  •  ABO Group and Rh Type
  •  ACTH, Plasma
  •  Adiponectin
  •  Adrenal Antibody Screen with Reflex to Titer
  •  Alanine Aminotransferase (ALT)
  •  Albumin
  •  Aldosterone/Plasma Renin Activity Ratio, LC/MS/MS
  •  Alkaline Phosphatase
  •  Alkaline Phosphatase, Bone Specific
  •  Allergy Mold Panel, Complete
  •  Allergy Panel 11, Mold Group
  •  Alpha Melanocyte Stimulating Hormone
  •  Alpha-1-Antitrypsin, Quantitative
  •  Amino Acid Analysis, LC/MS, Plasma
  •  Amino Acid Analysis, LC/MS, Urine
  •  Ammonia, Plasma
  •  Amphetamines (D/L Differentiation), Serum/Plasma
  •  Amylase
  •  ANA Screen,IFA, Reflex Titer/Pattern,and Reflex to Multiplex 11 Ab Cascade
  •  ANA Screen,IFA, with Reflex to Titer and Pattern
  •  Androstenedione, LC/MS/MS
  •  Androsterone, Serum
  •  Anti-Mullerian Hormone (AMH), Female
  •  Anti-Mullerian Hormone (AMH), Male
  •  Anti-Streptolysin O Antibody (ASO)
  •  Antibody Screen, RBC with Reflex to Identification, Titer, and Antigen Typing
  •  Apolipoprotein A1
  •  Apolipoprotein B
  •  Arginine Vasopressin (AVP, Antidiuretic Hormone)
  •  Arsenic, Blood
  •  Asparagus (f261) IgE
  •  Aspartate Aminotransferase (AST)
  •  Bartonella DNA, Qualitative Real-Time PCR
  •  Bartonella Species Antibodies (IgG, IgM) with Reflex to Titer
  •  Basic Metabolic Panel
  •  Basic Metabolic Panel without Calcium
  •  Basic Metabolic Panel, Plasma
  •  Beta-2-Microglobulin, Serum
  •  Bilirubin, Direct
  •  Bilirubin, Fractionated
  •  Bilirubin, Total
  •  Bordetella pertussis Antibody (IgG), MAID
  •  Boron, Blood
  •  BUN/Creatinine Ratio
  •  C-Peptide (CPS)
  •  C-Reactive Protein (CRP)
  •  CA 125
  •  CA 15-3
  •  CA 19-9
  •  CA 27.29
  •  Cadmium, Blood
  •  Calcium
  •  Calcium, Total, RBC
  •  Calprotectin, Stool
  •  Candida albicans Antibodies (IgG, IgA, IgM)
  •  Candida Immune Complex
  •  Carbon Dioxide
  •  Cardio IQ Advanced Lipid Panel
  •  Cardio IQ Cholesterol, Total
  •  Cardio IQ HDL Cholesterol
  •  Cardio IQ Hemoglobin A1c
  •  Cardio IQ hs-CRP
  •  Cardio IQ Insulin
  •  Cardio IQ Lipoprotein Fractionation, Ion Mobility
  •  Cardio IQ Lipoprotein Subfractionation, Ion Mobility
  •  Cardio IQ Lp-PLA2 Activity
  •  Cardio IQ Myeloperoxidase MPO
  •  Cardio IQ Oxidized LDL
  •  Cardio IQ Triglycerides
  •  Cardio IQ<C2><AE> Advanced Lipid Panel and Inflammation Panel
  •  Cardio IQ<C2><AE> Insulin Resistance Panel with Score
  •  Cardio IQ<C2><AE> Lipid Panel
  •  Carnitine, Urine
  •  Carotene
  •  Catecholamines, Fractionated and VMA, 24-Hour Urine with Creatinine
  •  CBC (H/H, RBC, Indices, WBC, Plt)
  •  CBC (includes Differential and Platelets)
  •  CEA
  •  Celiac Disease Comprehensive Panel
  •  Celiac Disease Diagnostic Panel
  •  Celiac Disease Panel without Gliadin
  •  Ceruloplasmin
  •  Childhood Allergy (Food and Environmental) Profile
  •  Chlamydia/Neisseria gonorrhoeae RNA, TMA
  •  Chlamydia/Neisseria gonorrhoeae RNA, TMA, Throat
  •  Chloride
  •  Cholesterol, Total
  •  Cholinesterase, Serum
  •  Chromium, Serum
  •  Coccidioides Antibody, Immunodiffusion with Reflex to Complement Fixation
  •  Coenzyme Q10
  •  Comprehensive Metabolic Panel
  •  Comprehensive Metabolic Panel with Adjusted Calcium, Plasma
  •  Comprehensive Metabolic Panel without ALT
  •  Comprehensive Metabolic Panel without CO2, ALT
  •  Comprehensive Metabolic Panel, Plasma
  •  Copper
  •  Copper, RBC
  •  Cortisol, 2 Specimens
  •  Cortisol, 6 Specimens
  •  Cortisol, A.M.
  •  Cortisol, Free and Total, LC/MS/MS
  •  Cortisol, Free, 24-Hour Urine
  •  Cortisol, LC/MS/MS, Saliva
  •  Cortisol, LC/MS/MS, Saliva, 3 Samples
  •  Cortisol, LC/MS/MS, Saliva, 4 Samples
  •  Cortisol, P.M.
  •  Cortisol, Total
  •  Creatine Kinase, Total
  •  Creatinine
  •  Creatinine Clearance
  •  Culture, Aerobic and Anaerobic
  •  Cyclic Citrullinated Peptide (CCP) Antibody (IgG)
  •  Cytomegalovirus Antibodies (IgG,IgM)
  •  Cytomegalovirus Antibody (IgG)
  •  Cytomegalovirus DNA, Quantitative, Real-Time PCR
  •  D-Dimer, Quantitative
  •  DHEA (Dehydroepiandrosterone), Unconjugated, LC/MS/MS
  •  DHEA Sulfate, 2 Specimens
  •  DHEA Sulfate, Immunoassay
  •  Dihydrotestosterone
  •  Direct Antiglobulin Test (DAT)
  •  DNA (ds) Antibody
  •  Drug Abuse Panel 10-50, without Confirmation, Urine
  •  Electrolyte Panel
  •  Electrolyte Panel, Plasma
  •  Endomysial Antibody (IgA)
  •  Epstein Barr Virus DNA, Qualitative, Real-Time PCR
  •  Epstein-Barr Virus Antibody Panel
  •  Epstein-Barr Virus Early Antigen D Antibody (IgG)
  •  Epstein-Barr Virus Nuclear Antigen (EBNA) Antibody (IgG)
  •  Epstein-Barr Virus Viral Capsid Antigen (VCA) Antibody (IgG)
  •  Epstein-Barr Virus Viral Capsid Antigen (VCA) Antibody (IgM)
  •  Erythropoietin
  •  Estradiol
  •  Estradiol, Free, LC/MS/MS
  •  Estradiol, Ultrasensitive, LC/MS/MS
  •  Estrogen, Total, Serum
  •  Estrogens, Fractionated, LC/MS/MS
  •  Estrone, LC/MS/MS
  •  Factor V (Leiden) Mutation Analysis
  •  Fecal Globin by Immunochemistry (InSure<C2><AE>)
  •  Ferritin
  •  Fibrinogen Activity, Clauss
  •  Fluoride, Random Urine
  •  Folate, RBC
  •  Folate, Serum
  •  Food Allergy Profile
  •  Food Allergy Profile with Reflexes
  •  Food Specific IgG Allergy Panel 2
  •  Fructosamine
  •  FSH (Follicle Stimulating Hormone)
  •  FSH and LH
  •  FTA-ABS
  •  Gamma Glutamyl Transferase (GGT)
  •  Gastrin
  •  Gliadin (Deamidated Peptide) Antibody (IgG, IgA)
  •  Gliadin (Deamidated Peptide) Antibody (IgG)
  •  Glucose
  •  Glucose Tolerance Test, 3 Specimens (75g)
  •  Glucose Tolerance Test, Postprandial/2-Hour
  •  Glucose-6-Phosphate Dehydrogenase, Quantitative (G6PD)
  •  Glucose, Fasting and Postprandial/2-Hour
  •  Glucose, Gestational Screen (50g), 140 Cutoff
  •  Glucose, Random
  •  Glutamic Acid Decarboxylase-65 Antibody
  •  Gout (Uric Acid)
  •  hCG, Qualitative, Urine
  •  hCG, Total, Qualitative
  •  hCG, Total, Quantitative
  •  HDL Cholesterol
  •  Heavy Metals Panel, Blood
  •  Helicobacter pylori Antigen, EIA, Stool
  •  Helicobacter pylori Urea Breath Test
  •  Hematocrit
  •  Hemoglobin
  •  Hemoglobin A1c
  •  Hemoglobin A1c with CalculatedMean Plasma Glucose (MPG)
  •  Hemoglobin A1c with eAG
  •  Hemoglobin A1c with eAG with Reflex to GlycoMark
  •  Hemoglobin A1c with Reflex to GlycoMark
  •  Hemoglobin and Hematocrit
  •  Hemoglobinopathy Evaluation
  •  Hemogram
  •  Hemogram and Differential
  •  Hepatic Function Panel
  •  Hepatic Function Panel without Total Protein
  •  Hepatic Function Panel, Plasma
  •  Hepatitis A IgM Antibody
  •  Hepatitis B Surface Antigen with Reflex Confirmation
  •  Hepatitis C Antibody with Reflex to HCV, RNA, Quantitative, Real-Time PCR
  •  Hepatitis Panel, Acute with Reflex to Confirmation
  •  Herpes Simplex Virus 1 (IgG), Type-Specific Antibody
  •  Herpes Simplex Virus 1 and 2 igg type specific antibodies
  •  Herpes Simplex Virus 1/2 Antibody (IgM), IFA with Reflex to Titer, Serum
  •  Herpes Simplex Virus 2 (IgG), Type-Specific Antibody
  •  Herpesvirus 6 Antibodies (IgG, IgM)
  •  Herpesvirus 6 DNA, Quantitative Real-Time PCR
  •  Histamine, 24-Hour Urine
  •  Histamine, Plasma
  •  HLA Typing for Celiac Disease
  •  HLA-B27 Antigen
  •  Homocysteine
  •  hs-CRP
  •  HTLV I/II DNA, Qualitative, Real-Time PCR
  •  IgE Antibody (Anti-IgE IgG)
  •  IgG
  •  Immunoglobulin A
  •  Immunoglobulin G Subclasses Panel
  •  Immunoglobulins Panel, Serum
  •  Inflammatory Bowel Disease Differentiation Panel
  •  Insulin
  •  Insulin Autoantibody
  •  Insulin Response to Glucose, 2 Specimens
  •  Insulin-like Growth Factor 1 Blood Test
  •  Insulin, Free (Bioactive)
  •  Interleukin-1 Beta
  •  Interleukin-10 (IL-10), Serum
  •  Interleukin-2 (IL-2)
  •  Interleukin-4 (IL-4), Serum
  •  Interleukin-6, Highly Sensitive, ELISA
  •  Intrinsic Factor Blocking Antibody
  •  Iodine
  •  Iron, TIBC & Ferritin Panel
  •  IronTotal and Total Iron Binding Capacity
  •  Lactate Dehydrogenase (LD)
  •  Lactose Tolerance Test, 5 Specimens (50g)
  •  Lead, blood
  •  Legionella Antigen, EIA, Urine
  •  Leptin
  •  Lipase
  •  Lipid Panel
  •  Lipid Panel with Ratios
  •  Lipid Panel with Reflex to Direct LDL80061
  •  Lipoprotein (a)
  •  Lipoprotein-Associated Phospholipase A2 Blood Test
  •  Lithium
  •  Luteinizing Hormone (LH)
  •  Lyme Disease (Borrelia spp) DNA, Qualitative, Real-Time PCR, Blood
  •  Lyme Disease (Borrelia spp) DNA, Qualitative, Real-Time PCR, Urine
  •  Lyme Disease Ab with Reflex to Blot (IgG, IgM)
  •  Lyme Disease Antibodies (IgG, IgM), Immunoblot
  •  Magnesium
  •  Magnesium, RBC
  •  Manganese RBC
  •  Manganese, Serum
  •  Measles Antibody (IgG)
  •  Mercury Poisoning blood test
  •  Metabolic Syndrome and Glucose Control Including Insulin
  •  Methicillin Resistant Staphylococcus aureus Culture Screen
  •  Methylmalonic Acid
  •  Microalbumin, 24-Hour Urine with Creatinine
  •  Microalbumin, Random Urine with Creatinine
  •  MMR (IgG) Panel (Measles, Mumps, Rubella)
  •  Mumps Virus Antibody (IgG)
  •  Mycoplasma pneumoniae Antibodies (IgG, IgM)
  •  N-Telopeptide, Serum
  •  Natural Killer Cells
  •  Natural Killer Cells, Functional
  •  Nickel, Random Urine
  •  Nicotine and Cotinine, LC/MS/MS
  •  Nonesterified Fatty Acids (Free Fatty Acids)
  •  NT-proBNP
  •  Omega-3 and -6 Fatty Acids, Plasma
  •  Ova and Parasites, Concentrate and Permanent Smear, 3 Specimens
  •  Oxalic Acid, Adult, Urine with Creatinine
  •  Pancreatic Polypeptide
  •  Parietal Cell Antibody with Reflex to Titer
  •  Parietal Cell Antibody, ELISA
  •  Partial Thromboplastin Time, Activated
  •  Phosphate (as Phosphorus)
  •  Plasma Renin Activity, LC/MS/MS
  •  Platelet Count, EDTA
  •  Poliovirus (Types 1, 3) Antibodies, Neutralization
  •  Potassium, Plasma
  •  Potassium, Serum
  •  Prealbumin
  •  Pregnenolone, LC/MS/MS
  •  Progesterone, Immunoassay
  •  Progesterone, LC/MS/MS
  •  Prolactin
  •  Protein, Total and Albumin
  •  Protein, Total and Albumin, Plasma
  •  Protein, Total and Protein Electrophoresis
  •  Protein, Total, 24-Hour Urine without Creatinine
  •  Protein, Total, Plasma
  •  Protein, Total, Random Urine with Creatinine
  •  Protein, Total, Serum
  •  Prothrombin (Factor II) 20210GA Mutation Analysis
  •  Prothrombin Antibody (IgG)
  •  Prothrombin Time with INR
  •  Prothrombin with INR and Partial Thromboplastin Times
  •  PSA, Free and Total
  •  PSA, Total
  •  PSA, Total (2.5 ng/mL cutoff)
  •  PSA, Total with Reflex to PSA, Free
  •  PTH, Intact and Calcium
  •  PTH, Intact without Calcium
  •  QuantiFERON-TB Gold, (Draw Site Incubated)
  •  QuantiFERON<C2><AE>-TB Gold Plus, 1 Tube
  •  QuestAssureD 25-Hydroxy and 1,25-Dihydroxyvitamin D, LC/MS/MS
  •  QuestAssureD 25-Hydroxyvitamin D (D2, D3), LC/MS/MS
  •  Red Blood Cell Count
  •  Renal Function Panel
  •  Respiratory Allergy Profile Region VII: MI, MN, WI
  •  Respiratory Allergy Profile Region X: OK, TX
  •  Respiratory Allergy Profile Region XVI: OR, WA (central and east)
  •  Reticulocyte Count, Automated
  •  Rheumatoid Arthritis Diagnostic IdentRA<C2><AE> Panel 2
  •  Rheumatoid Arthritis Diagnostic Panel 1
  •  Rheumatoid Arthritis Diagnostic Panel 3
  •  Rheumatoid Factor
  •  Routine Urine Culture
  •  Rubella Immune Status
  •  Sed Rate by Modified Westergren (ESR)
  •  Selenium
  •  Selenium, RBC
  •  Selenium, Whole Blood
  •  Serotonin, Serum
  •  Sex Hormone Binding Globulin (SHBG)
  •  Sickle Cell Screen
  •  Sodium
  •  Sputum Culture/Lower Respiratory
  •  Stool Culture
  •  Streptococcus Group A Rapid Antigen with Reflex to Culture
  •  Substance Abuse Panel 10, with Confirmation, Urine
  •  Syphillis RPR
  •  T3 Reverse, LC/MS/MS
  •  T3 Total
  •  T3 Uptake
  •  T3, Free
  •  T4 (Thyroxine) Antibody
  •  T4 (Thyroxine), Total
  •  T4 Free (FT4)
  •  T4 Free, Direct Dialysis
  •  TB Quantiferon Gold
  •  TBG (Thyroxine Binding Globulin)
  •  Testosterone, Free
  •  Testosterone, Free (Dialysis) and Total LC/MS/MS
  •  Testosterone, Free, Bioavailable and Total, LC/MS/MS
  •  Testosterone, Total, LC/MS/MS
  •  Testosterone, Total, Males (Adult), Immunoassay
  •  Thyroglobulin Antibodies
  •  Thyroglobulin Panel
  •  Thyroid Panel
  •  Thyroid Panel with TSH
  •  Thyroid Peroxidase and Thyroglobulin Antibodies
  •  Thyroid Peroxidase Antibodies (TPO)
  •  Tissue Transglutaminase (tTG)Antibody (IgA)
  •  Total Iron
  •  Toxoplasma gondii (IgG), ELISA, CSF
  •  Toxoplasma gondii DNA, Quantitative Real-Time PCR
  •  Transferrin
  •  Triglycerides
  •  Tryptase
  •  TSH
  •  TSH with Reflex to Free T4
  •  TSH, 2 Specimens
  •  TSH, 3 Specimens
  •  TSH, 4 Specimens
  •  TSH, 5 Specimens
  •  TSH, Pregnancy
  •  TSI (Thyroid Stimulating Immunoglobulin)
  •  Tumor Necrosis Factor-Alpha, Highly Sensitive
  •  Urea Nitrogen (BUN)
  •  Uric Acid, 24-Hour Urine without Creatinine
  •  Urinalysis with Reflex to Microscopic
  •  Urinalysis, Complete
  •  Urinalysis, Complete, with Reflex to Culture
  •  Urinalysis, Macroscopic
  •  Urinalysis, Microscopic
  •  VARICELLA-ZOSTER VIRUS ANTIBODY (IGG)
  •  Vitamin A (Retinol)
  •  Vitamin B1 (Thiamine), Blood, LC/MS/MS)
  •  Vitamin B12 (Cobalamin)
  •  Vitamin B12 (Cobalamin) and Folate Panel, Serum
  •  Vitamin B2 (Riboflavin), Plasma
  •  Vitamin B3 (Niacin)
  •  Vitamin B5 (Pantothenic Acid)
  •  Vitamin B6, Plasma
  •  Vitamin B7 (Biotin)
  •  Vitamin C, LC/MS/MS
  •  Vitamin D, 1,25-Dihydroxy, LC/MS/MS
  •  Vitamin D, 25-Hydroxy, Total, Immunoassay
  •  Vitamin E (Tocopherol)
  •  Vitamin K
  •  VLDL Cholesterol
  •  White Blood Cell Count (WBC)
  •  White Blood Cell Count (WBC) and Differential
  •  Zinc
  •  Zinc, RB

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