Rupa Health and Healthie

Healthie partners with third-party lab partners to enable the ordering and fulfillment of E-Labs to help our organizations have streamlined coordination across Lab Companies and your clients. Rupa Health supports 35+ Specialty Lab companies, including Genova, Dutch, Boston Heart, and more. 

The Healthie + Rupa Integration enables mutual customers to draft lab orders, receive lab results, and share results with clients directly within Healthie. 

This integration is available to all members on our Plus Plan and above, at no additional cost from Healthie.

This article contains information on Healthie's integration with Rupa Health.

About Rupa Health 

Rupa is a centralized platform where clinicians can place orders for 35+ specialty labs from one dashboard, in order to streamline the lab ordering workflow.

Rupa supports the entire lab ordering experience. For example, once an order is placed, kits are drop-shipped directly to patients and they are guided through collection instructions, requisition forms, phlebotomy options, and more. 

Learn more about Rupa Health here.

Create a Rupa Health Account 

Create a Rupa Health account here.

Sign up is Free for practitioners; there are no membership or subscription fees.

Please contact Rupa Health directly with any questions regarding Lab Test Pricing. 

Resources and Training guides from Rupa Health can be found here:

• Practitioner Support Center
• Patient Support Center
• Rupa University
• Free Live Classes 
• Root Cause Medicine Podcast
• Practitioner FAQ Page
• Patient FAQ Page

Enable Healthie Integration with Rupa Health

The integration with Rupa can be enabled from both the Labs tab in your account, or the Integrations Settings page. Detailed instructions for either option can be found below:

1) Enable from the Settings page (Account Admins Only)

Navigate to Settings > Integrations and select Rupa Health

Click Connect Account and follow the on-screen prompts to enter your Rupa account credentials. You will only need to do this one time.

Note: if you have an Enterprise account with Rupa, please use the option "Sign in with Enterprise Account"

2) Enable from the Labs tab (Team Members with E-Labs Permissions)

To enable this integration, navigate to the Labs tab within your account.

Click the Connect Labs option on the Labs page.

Select Rupa from the options, and follow the on-screen prompts to enter your Rupa account credentials. You will only need to do this one time.

Note: Please ensure that you have enabled pop-ups for Healthie to be able to view the Rupa credentials pop-up window.

Note: if you have an Enterprise account with Rupa, please use the option "Sign in with Enterprise Account"

When you connect your Rupa account, you may be prompted to complete some additional steps including adding an e-Signature on file, and uploading your professional license (if you are new to Rupa). Please complete the on-screen prompts.

Watch this brief tutorial video to walk through the sync process.

Place a Rupa Lab Order in Healthie 

Once you've enabled the integration for your account, you'll be able to place lab orders directly within Healthie.

Navigate to your Client's Profile to the Recent Labs section.

Click Order New Lab

Select Rupa Health as the vendor.

Give permission to be redirected to your Rupa dashboard for lab ordering. Rupa will open in a pop-up that will allow you to complete the lab ordering process.

In the Rupa dashboard pop-up, complete the lab ordering process.

Note: You can choose to pay for the lab on your client's behalf, or have the client pay directly via Rupa. If you've selected for your client to pay, you can learn more about the client experience here: https://www.rupahealth.com/patient-experience

Watch this brief tutorial to walk through the lab ordering process.

View Rupa Lab Results in Healthie

Once a lab order is placed, it will display as a pending order within Healthie within the Client's Profile, as well as from the Labs page.

The status of Rupa lab orders will automatically update within Healthie. Once a lab order has been fulfilled, the following will happen:

• A notification indicator will appear in the bell icon of your account, notifying you of a new document.
• The PDF results are added to your Client's Private Documents, in a folder labeled Rupa Health Lab Results. These results are not visible to clients automatically, but can be optionally shared with the client by their provider.

View lab orders from Client Documents

• Click into the Lab Results folder > Rupa Health Lab Resuts

View lab orders within the Client's Profile

View lab orders from the Labs page

• Scroll or search for a lab order:
  • Filter by lab order status
  • Filter by client name
  • Filter by ordering provider
  • View All Labs to clear filters
  • Leverage the text Search field to optionally search by keyword (ie. lab order name)
• Click View next to the lab order to see the PDF results.

Share Lab Results with Clients

To share a lab order from the Client's Profile click the share / arrow icon next to a completed lab result.

Alternatively, you can use the download option to save a PDF version of the lab results to your local device.

Note: You won't be able to share the lab results with anyone apart from the client. The other sharing options by default will be toggled off, and cannot be toggled on.

Once shared, the results will post as a document with your client's Documents. They'll receive an email notification that their provider has shared a new document with them.

Clients are able to log into their Healthie account on web or from the mobile app to view their documents.

Client Experience with Rupa Integration

Our goal is to support you from when you submit an order, all the way to when results are in. Learn more about how your clients experience Rupa after you submit a lab order here.

Integration FAQs

Please review Rupa's FAQ documentation for a full list of frequently asked questions.

• https://www.rupahealth.com/faq
• https://www.rupahealth.com/terms-and-conditions

You'll find common questions about this integration answered here.