Healthie Security and Privacy

Healthie is HIPAA, PIPEDA, AUS Privacy Act, CCPA, and GDPR Compliant 

Healthie meets medical-grade security and privacy protections to secure your and client personal health information (PHI) stored within Healthie


HIPAA Compliance & Business Associate's Agreement (BAA)

  • The Health Insurance Portability and Accountability Act (HIPAA) is a series of US regulations that protects personal health information. Healthie is compliant with the HIPAA Privacy Rule, the HIPAA Security Rule, the HIPAA Breach Notification Rule, the HIPAA Administrative Safeguards, and the HIPAA Physical Safeguards.

Business Associates Agreements are in place with strategic partners and site sessions are encrypted with 512-bit Secure Socket Layer technology. Healthie signs a Business Associate’s Agreement with entities, and access to specific provider and client profiles is highly limited, regulated, and closely monitored. Team members have signed agreements in place accordingly.

Please find details here on Healthie’s HIPAA Compliance:

You can view a copy of  Healthie's Business Associate's Agreement (BAA) here

PIPEDA Compliance

AUS Privacy Act

  • The AUS Privacy Act includes thirteen Australian Privacy Principles that outlines how personal information must be protected, secured, and stored by health care providers and professional entities. Healthie follows the AUS Privacy Act.


GDPR Compliance

  • Healthie is GDPR-compliant, to be consistent with the EU's updated General Data Protection Regulations. 
  • In May 2018, we updated our terms of use and privacy policy to provide transparency on how personal information is collected, stored, and shared.

Healthie is PCI Compliant

Healthie's system protects credit card and bank account information. Healthie incorporates industry-leading measures to secure the financial information of you and your clients.

What is PCI Compliance?

The Payment Card Industry Data Security Standard, a set of security measures designed to ensure a secure environment for transmitted credit card information. Healthie’s payment processor is certified as PCI Service Provider Level 1, the highest possible level. Healthie tokenizes and encrypts all payment information and payment information is not stored by Healthie, nor accessible to anyone within the organization.

What makes Healthie PCI Compliant?

We partner with Stripe and Microsoft's Azure on PCI compliance:

Azure compliance -

Healthie integrates with HIPAA-compliant Zoom

The HIPAA-compliant level of Zoom is available via Healthie, which is the most secure version of Zoom available. HIPAA-compliant Zoom is used by hospitals, medical facilities, and clinics all over the world for end-to-end 256-bit AES encrypted and secure video and audio calls. This offers an added layer of protection over direct-to-consumer version of Zoom available to the public. Healthie has a Business Associate's Agreement signed with Zoom, which outlines how client information is protected and fully encrypted.

Healthie also offers a built-in WebRTC solution for video chat that does not utilize Zoom. Providers can alternatively choose to utilize Zoom or our built in telehealth software, when they go to schedule a call.

Healthie Back Up Procedures

Information held in Healthie is secured and backed up regularly on our servers; we partner with AWS, Aptible, and Microsoft Azure to ensure that data is encrypted and prevent data loss. We keep full audit trails of information if ever needed. If you would like an export of your information for personal records, please e-mail

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