Delete a Client Account

Healthie makes it easy to manage and securely store client data on file. 

Due to healthcare regulations and the implications of permanently deleting client health data, Healthie currently does not support providers (or clients) from being able to delete a client account. Furthermore, Healthie cannot delete a client account at the request of a provider or a client. 

With regards to test client accounts, while we understand that these accounts potentially have false/fake data and no real Patient Health Information, Healthie still cannot delete these. We recommend testing client accounts in Healthie Staging as opposed to within the Healthie product itself.

Here are some alternative ways to manage client data: 

• Providers can archive clients they are no longer working with. 
• If a duplicate account has been created for the same client, providers can merge the two client accounts. 
• If providers are cancelling their account with Healthie, here are best practices for exporting client data. 

Still have questions? Email hello@gethealthie.com