Stripe and Healthie

Healthie integrates with Stripe to bring payment processing directly within the platform.

Our direct integration with Stripe eliminates the need for any 3rd party logins or payment processors -- you'll be able to accept payments and charge for services right from your Healthie account. Simply link your bank account in Healthie to start accepting payments today.

How to Enable the Integration

Payment Processing is available for all plans on Healthie, and is included within your subscription at no additional cost. Stripe processing fees to apply to transactions, more information on this can be found below.

To enable payment processing, please follow the steps outlined here to link your bank account to Healthie.

This, by default, will automatically create a Stripe account for you. You will not need to log into Stripe directly, all payment processing will be accessible and visible to you within your account.

Pre-existing or personal Stripe accounts cannot be connected to Healthie. You'll need to follow the steps to create your Healthie instance of Stripe.

Accepted Forms of Payment via Stripe

The following types of cards can be used (accepted from over 190 countries):

Credit card
Debit card
HSA / FSA card

All major credit card companies, as well as local credit cards, can be accepted through the platform, including American Express, Discover, Visa, Mastercard, and others.

Processing Fees

There is a 2.9% + .30c transaction fee for credit card payments through the platform. This fee is standard across all credit cards (Amex, Discover, Visa, Mastercard). The platform integrates with Stripe, which is Level 1 PCI - compliant.

Payment processing can be set up internationally within the following list of countries currently supported by Healthie:

United States
Australia
Belgium
Canada
Czech Republic
Denmark
Finland
Germany
Greece
Ireland
Netherlands
New Zealand
Portugal
Singapore
Slovenia
Sweden
Switzerland
United Kingdom

Billing clients in the same country will not incur additional Stripe fees. However, if a provider is set up to do banking in one country, and bills a client with banking in another country, then international Stripe fees will be collected & added to the clients' total fee:

1% fee for international payment cards
1% fee if currency conversion is required

Please note that Healthie does not cover the Stripe fees for refunds: If you refund a client within the platform, the refund will post on the client's method of payment within 5-10 business days. Clients receive the full amount of the payment refunds. Please note that Healthie no longer covers processing fees when refunding payments - clients don't pay any processing fees; the processing fees will come out from the provider's side.

How Healthie Utilizes Stripe

Healthie uses Stripe's platform to process credit cards, and manage verification of and payments to your bank account. Most advanced functionality, like recurring payments and invoicing, is custom-built by Healthie. This allows us to more deeply integrate certain functionality, and also saves you on fees, since you do not need to pay Stripe's fees for these additional products. For example, Stripe normally charges an additional 0.7% percent to manage subscriptions. As part of this, your account with Stripe is only accessible via Healthie. It is not possible to directly sign into the Stripe dashboard for your account.

Additional Resources

For more information on payment processing: FAQs: Card Payments Through Healthie
Learn how to charge clients for services. Getting Started: Payments
Receiving Bank Transfers from Healthie

Prefer to learn live? Join our weekly recurring live class on Payments in Healthie. Sign up for a class here.