Deep Dive: No-Show Dashboard
The No-Show Dashboard helps organizations monitor and address no-show patterns by surfacing key no-show rates, provider trends and appointment breakdowns.
Important Notes:
- The No-Show Dashboard data refreshes hourly.
- Customers on shards will not be able to see the No-Show graphs
In this article
Accessing the No-Show Dashboard
From your Healthie Dashboard, navigate to Visualize > No-Show > Select the Date Range and providers.
Note: the initial view before filtering will include no-show data for all providers
The dashboard is a visual overview of no-shows. It will default to show all providers that have availability or appointments in the system for an organization.
You’ll see:
- Total No-Shows
- No-Show Rate
- Average No-Show Appointment Price
- No-Show Rate by Month
- No-Show Rate by Provider (Top 20)
- No-Show Rate by Appointment Type (Top 10)
- No-Show Rate by. Client Confirmation
- No-Shows by Visit Modality
For Organizations, team members need to be an org admin or have the the "Can generate organization reports" permission enabled in order to view the No-Show Dashboard.
You can click on the Provider Details tab to view the Provider Detail table. This is a raw data table with no-show data for the selected date range and provider(s), and can be downloaded as a CSV, XLSX or JSON file for further analysis. To download the report, click [...] > Download results > select your desired file type > Download. The downloaded file will appear in your devices' Downloads folder.
Understanding the Key Metrics
The No-Show Dashboard surfaces your organization's no-show rate by various filters that help identify patterns.
- No-Show Rate: The ratio of no-shows to total appointments of all status, calculated as (Total # of No-Shows / Total # of Appointments) × 100
- Average No-Show Appointment Price: The average appointment price of no-shows, calculated as (Sum of No-Show Appointment Prices / Total # of No-Shows). The total appointment price includes appointments with a price recorded at the time of booking.
Note: Synced calendar events from outside of Healthie will not count towards Total # of Appointments.
Filtering Options
The No-Show Dashboard offers several filtering options to help you analyze your data effectively:
- Date Range: select custom date ranges to analyze no-show data over specific time periods. This allows you to track trends over time, compare different periods, or focus on recent performance. If no date range is selected, the dashboard will default to showing all available no-show data.
- Provider Selection: filter by individual providers to view specific team members' no-show data, or select multiple providers to compare performance across your team.
Parent Organizations can log into a sub-organization account to view no-show data specific to that sub-organization.
FAQs
Will synced calendar events from outside of Healthie count towards Total # of Appointments?
No, only Healthie appointments will count toward Total # of Appointments.
How does the dashboard calculate Total Appointment Hours?
The dashboard totals the appointment time blocks within a date range, not the actual appointment duration. All appointments with the status of Occurred, Checked In or no status count towards Total Appointment Hours, regardless of whether or not they were scheduled within set availability.
How quickly will the No-Show Dashboard update when new appointments are added or marked as no-shows?
You can expect a lag of up to one hour for this dashboard.