Pause Your Healthie Subscription

While we're sorry to see you go, we also understand that this may not be the right timing for you. If you know that you'd like to use Healthie again in the future, we recommend that you downgrade to our free Starter plan in lieu of cancelling your account. 

When you cancel your account, you will not be able to log in and access your account information unless you reactivate your subscription. 

Switching to our Starter plan will still give you access to your account, core features, and work with up to 10 clients at absolutely no cost. Additionally, switching to our Starter Plan will enable you to receive any pending payments or invoices from clients, including those that are scheduled for a future date. When you cancel your account, no future client payments will be processed. 

Our Starter plan is free forever, and you can always self-upgrade to a paid plan at any time. This essentially will allow you to "pause" account payments while still maintaining access to Healthie. 

Switch me to a Free Plan

Healthie customers on a Starter, Essentials, or Plus Plans are now able to self-manage and have more insights into their subscription. If you are a Group Plan customer and navigate to your Subscriptions page, you will see your current plan and only the option to view Payment History. Group Plan customers will still be required to reach out to hello@gethealthie.com in order to adjust their subscriptions.
As a Starter, Essentials, or Plus Plan customer, when you navigate to your Subscriptions page within Healthie ( Gear Icon in top right of your profile> Subscription), you will see options to Manage Plan, view Payment Method details, or check Payment History.

Upon clicking on Manage Plan, you'll receive details as to the current Healthie Plan you're subscribed to, your trial length details (when applicable), and the option to add another Payment Method if you'd like to.

Once your membership is updated by selecting the Starter Plan, you'll no longer receive a monthly or annual bill from Healthie. Your log in credentials will remain the same, and you can log in to your account as usual. 

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