Zoom: Waiting Rooms
Providers on Practice Plus plans and above can adjust Zoom video call settings from the settings page within their account. To do so, click on the Settings wheel in the upper right corner, and select Settings. Under Calendar, click on the Appointments tab, and scroll to the bottom of the page.
From here, you can turn Zoom waiting rooms ON or OFF. When enabled, clients will join a virtual waiting room prior to being able to join a call -- which will allow the host then to launch the session and admit the client(s) when ready.
Admitting Clients from the Waiting Room
Zoom waiting rooms require the host to manually allow all clients to enter the webinar from the waiting room in order to prevent unwanted participants from joining a call. This feature automatically enabled to all webinars hosted by Healthie community members for HIPAA compliance purposes. Patients can be admitted individually by clicking the Admit button next to their username, or in one go via the Admit All button.
Admit All only adds the participants who are in the room when the button is clicked. Anyone who shows up afterwards will have to be let in separately, so it's best to keep an eye out or have an admin waiting to add any latecomers.
All email invites to Zoom meetings in Healthie include a Join Zoom Call button as well as a password-enabled link. Either one will bring the client directly into the Waiting Room without the need to find and enter the password separately.
The password-enabled link for a Waiting Room does not skip a participant past the room and into the meeting itself.
Learn more about Waiting Rooms here.