Zoom: Waiting Rooms

Providers on Practice Plus plans and above can adjust Zoom video call settings from the settings page within their account. To do so, click on the Settings wheel in the upper right corner, and select "Settings." Under "Calendar," click on the Appointments tab, and scroll to the bottom of the page. 

From here, you can turn Zoom waiting rooms ON or OFF. When enabled, clients will join a virtual waiting room prior to being able to join a call -- which will allow the host then to launch the session and admit the client(s) when ready. 

Learn more about Waiting Rooms here.

Note on admitting participants from waiting room:  

Zoom has security feature that requires webinar hosts to "admit" all participants from a waiting room. While this feature is designed to prevent unwanted participants from joining calls, it also serves as an inconvenience, especially for those hosting large amounts of participants. As Healthie directly integrates with HIPAA-compliant Zoom, this feature automatically applied to webinars hosted by Healthie community members. 

To alleviate the extra work caused by that, all Zoom meeting details include a password, which is automatically included in the URL link. Healthie clients can join a webinar or group video chat session by clicking the "Copy client URL" link and are automatically given secure admittance to the session.