Appointment Reminders to Clients (Email and SMS Text)
Healthie's Calendar is designed to improve workflows, automate communication to clients, and streamline scheduling for your business. With over 25 appointment settings, your calendar can be customized to ensure that workflows are meeting your business needs.
One benefit of Healthie's Calendar includes automated appointment reminders, via email and/or SMS Text messaging. Automated appointment confirmations and reminders ensure that clients are aware of their upcoming appointments, and reduces no-show rates.
Account admins can customize the frequency and manner of their appointment reminders within their appointment settings.
Navigate to Settings > Calendar > Appointments > Appointment Alerts
Email Reminders to Clients
Select when you would like clients to receive reminders for upcoming appointments. Appointment reminder emails can be partially customized within Email Template settings.
Frequency (select any combination of options)
- One hour before
- Two hours before
- One day before
- Two days before
- Three days before
- Four days before
SMS Test Message Reminders to Clients
Select when you would like clients to receive SMS text reminders for upcoming appointments. SMS messages cannot be customized. More information: Text Message (SMS) Notifications.
Frequency (select any combination of options)
- One hour before
- Two hours before
- One day before
- Two days before
- Three days before
- Four days before
Note: Same-day appointment reminders will send for appointments as long as the appointment was booked in time for that specific reminder (either one or two hours prior to the start). Example, if an appointment is booked for 30 minutes from now, an appointment confirmation email will be sent, but not an appointment reminder.
The reminder text will say:
"Your session with [Company Name] is scheduled for [Date], [Time and Timezone]. To view details, visit [appointment link]."
The reminder test message for clients can not be customized at this time.