Fullscript Labs and Healthie [Coming soon]

Fullscript integrates with Healthie to make it easy for providers to order labs and specialty tests for clients, and automatically syncs lab results into Healthie. To integrate or sign-up for Fullscript Labs, navigate to your

Connect your Healthie account with Fullscript 

For individual practitioners

• Enable the permissions Can view labs and Should see option to use Fullscript within Healthie. Click Save.

• Navigate to Client > select a client to make a recommendation for. 
• Click on the Fullscript tab within that client portal > Connect with Fullscript. 
• You’ll be redirected in a new tab to sign-in or sign-up for Fullscript, then agree to terms and conditions. 

• Once you log-in or sign-up for Fullscript, within Fullscript navigate to Labs > Catalog > Register for labs and follow the prompts.

If you already have your Fullscript account linked to Healthie for supplements, you won’t need to re-link but you will need to register for labs and enable the necessary permissions.

As a clinician, if you see the error message "You are not authorized to perform this action", You will need to contact your account administrator who can adjust your permissions, following these instructions.

For Organizations

Healthie enables organizations that use Fullscript to use an Organization Fullscript plan, or enable practitioners to have their own Fullscript accounts. More details available here. 

Creating lab recommendations and orders

To recommend or order Fullscript products through Healthie:

• Navigate to Clients > select a client to make a recommendation for.
• Click on the Fullscript tab > Add Product Recommendation.
• You will be redirected to Fullscript in a new tab and Fullscript will add or match the client from your Healthie account.
• Within your Fullscript account, you can click on Labs > Catalog > locate the labs and/or supplements for your client > click Add to plan for each. 
• When you’re finished, Click Review Plan. In this view, you can include a message to your client and make any necessary edits to the plan before sending.
• To finalize, you can either Recommend and have the patient process payment by clicking “Send to patient”, or Order by checking the “I’ll pay for the patient’s order” box and following the payment instructions. View the FAQs below for more information on payments. 

Managing recommendations and orders 

Fullscript labs that have been ordered or completed with results ready-to-view will display in the Client Overview and Labs tab. Labs are considered ordered once they've been paid for by you or your client.

To view all Fullscript recommendations and orders, including ones that have not been paid for, log-in to your Fullscript account and navigate to Plans. 

The Fullscript tab within a Healthie client portal will display all Fullscript supplement recommendations and orders, along with the status of the order.

Client experience and troubleshooting

Clients will receive emails from Fullscript when you send a personalized plan to them. The email will include a link to view their plan and complete an online checkout, if applicable. Fullscript will additionally send email reminders if the client does take action on their recommended plan. 

You can share this resource with clients, to help them navigate the experience of Fullscript and Healthie.

The Fullscript Support Center can assist you with test-specific questions and preparation guides, questions about provider and client prerequisites for using Fullscript Labs, technical support for order or shipping issues, and more. 

FAQs

When do labs display in Healthie?

Only lab orders that have been purchased/officially ordered will show in your Labs tab to avoid confusion between “recommended” and “pending”. 

You can review ALL recommended orders in Fullscript, but only those paid for by the client or provider will post as “pending” in the Healthie Labs tab.

Will I receive a notification when lab results are in for a client? 

Providers will receive an email when Fullscript lab results are ready to view in Healthie.

Will Healthie display products that were ordered directly through Fullscripts, outside of the Healthie client portal Fullscripts tab? 

Yes, these will display if they were ordered after the client’s Healthie portal has been connected to Fullscript. 

Will any historical Fullscript recommendations or completed lab results sync with Healthie?

Not at this time. You can log-in to your Fullscript account to view a comprehensive list of all recommendations and orders for your clients. 

Can I recommend labs for all of my clients in Healthie?

Fullscript labs are currently available only to adult patients ages 18 and older, and those living in the US (except NY, NJ, RI and HI). Visit Fullscript to learn more. 

How do payments work for Fullscript Labs?

Healthie and Fullscript offer extremely flexible payment options for labs and supplements. 

If you send a plan through Fullscript to a client, they will receive an email from Fullscript linking to an online checkout.

You can also cover the payment through Fullscript and, if desired, invoice the client through Healthie. Based on your practice model, invoicing the client through Healthie can unlock opportunities to set your rate and add in any additional fees and services, e.g. a follow-up lab consultation.

Healthie also supports a manual Superbill, which you can create and provide to your client. 

I have a Healthie “support” role, how can I use the Fullscript integration? 

The Fullscript integration with Healthie only supports administrator and “standard” roles. 

How do I adjust my Fullscript communication and notification settings?

Visit the Fullscript Support Center to learn how to manage your Fullscript communication preferences.