Zoom and Healthie

Healthie's integration with with Zoom enables providers to conduct HIPAA-compliant group video chats, host webinars, and record sessions. With this direct integration, you (and your clients) will not need to have you own personal Zoom account, and there is no linking of accounts required.

Zoom via Healthie is a HIPAA-compliant telehealth platform that enables group video conferences, allows providers to host webinars, and record sessions for future use. This integration is automatically accessible for members on Healthie's Practice Plus plan or above. Your Healthie membership comes the HIPAA-compliant level of Zoom subscription, which is a level distinct from Zoom's out of the box consumer platform. Healthie has signed a BAA with Zoom, and there are additional levels of encryption that are applied using Zoom via Healthie. 

Here are additional resources in using Zoom via Healthie:

• Creating a Zoom meeting in Healthie
• Additional features & capabilities
• Troubleshooting
• Waiting Rooms

Below, we've outlined some frequently asked questions regarding Healthie's integration with Zoom. Can't find any answer to your question? Send us an email to hello@gethealthie.com

Do I need to purchase Zoom separately, outside of Healthie? 

No, your Healthie membership comes with Zoom integrated, and you do not need to purchase an account separately. If you have an existing Zoom account, you can continue to use it if you'd like, outside of Healthie (though you may find that you do not need to keep your external Zoom membership). 

What is the max number of participants in a Zoom session via Healthie? 

By default, 100 participants at once. However, if you require a higher limit, reach out to our support and we can expand your Zoom membership via Healthie to 300 or 500 participants (there is an additional fee for this Zoom license level). 

Can Zoom sessions via Healthie be recorded? 

Yes, you can record sessions in Zoom via Healthie. Learn how here. You can also elect to share these with clients. 

Can I require a password for my Zoom session? 

No, at this time it is not possible to require a password for your Zoom session. However, every Zoom meeting link is unique to your session.  

Can I access my Zoom login? 

At this time, it is not possible for providers to access their Zoom logins via Healthie. As Healthie offers a direct integration with Zoom, any requests to manage your account (or enable more advanced Zoom settings) must be made by sending us an email at hello@gethealthie.com. 

Our direct integration ensure that providers do not need to have their own separate/personal Zoom account in order to use HIPAA-compliant Zoom (as well as no additional fees for Zoom). 

Will participants be able to engage with me and others during a session? 

You can turn on / off the ability for clients to see each other during your Zoom session, depending on how you'd like to conduct the meeting. For example, if you would like to run a Zoom session as a lecture, you can enable your video, but disable client video and audio.

If you'd like to facilitate a collaborative, sharing conversation, then you can enable clients to turn on camera / microphone access. 

Will I be able to share my screen during a Zoom meeting via Healthie? 

Yes, you are able to share your screen. Learn how to do so here.

Can I stream my Zoom session on Facebook? 

At this time, it is not possible for providers to stream simultaneously on Facebook / Facebook Live, due to security restrictions in using the HIPAA-compliant version of Zoom

Is there a time limit to Zoom meetings via Healthie? 

Your Zoom meeting via Healthie has no time-limit, and you are able to run meetings for as long as you'd like. 

Do participants need a Healthie login to access the Zoom session? 

No, this is recommended, but not required. You can share the Client Link to Join with participants that are not on Healthie, and they will be able to access the session.

How can I control the camera and microphone of participants? 

As the host of the meeting, you can control the camera and microphone of participants. Here is some information on how to do so. 

Can I use Zoom waiting rooms with Healthie? 

Absolutely. You can enable this setting at any time by going to your settings. Follow the steps here. 

Can clients dial-in to a Zoom call? 

Yes! Clients can call into Zoom meetings. If you click "invitation" link while in the Zoom meeting, you can get the dial in info. Send these details to your client 

Note: you can "launch" your session in advance to provide these details for your client. You'll be able to close-out, and then "relaunch" your session using the same login link within Healthie at the time of your actual session. 

The Zoom invitation details will look like this, and include the dial-in info: 

Please refer to this Zoom help guide to learn more about dial-in details:
https://support.zoom.us/hc/en-us/articles/201362663-Joining-a-meeting-by-phone