Zoom: Recording Video Calls
Healthie's direct integration with HIPAA-compliant Zoom comes with several features and capabilities designed to create engaging video calls and webinars. Some of these features are automatically included within Healthie's direct integration with Zoom, others can be enabled for your account on request. You can review Zoom capabilities that are available (or not available) via Healthie here.
Our integration with Zoom is available to all members on Plus Plan and above. By default this integration is active for your account (view your integrations). You do not need a personal Zoom account or subscription, and you do not need to take any action to enable Zoom.
Call recording is not a feature of Healthie's built-in video call feature. Zoom must be used for recording sessions, including 1:1 sessions.
Record a session or webinar locally via Zoom
The instructions below apply to Local Recording, which saves recording files to your computer rather than Zoom's cloud. Use the Zoom desktop app and follow Zoom's local recording instructions to record your session or webinar.
- When you set your session to record, when you are completed with the session, the recording will download as an mp4 file onto your computer. You may see three versions of the file appear, including an audio only, video only, and combined audio plus video file, so please make sure to save the correct version of the recording that you'd like to use.
- This file can then be uploaded into Youtube or Vimeo, upload to your generic Documents platform, uploaded within a client's record and even added to a Program.
NOTE: Recording cannot be done from the Zoom mobile app. This is a limitation of Zoom's current capabilities.
If you do not have a session scheduled and would like to record a webinar via Zoom, for example, if you'd like to record a presentation you have created, create an appointment with yourself, which will generate a Zoom link for your use.
Local Recordings are stored on your computer. Refer to Zoom's guide to finding and viewing recordings to locate your files. Cloud Recordings are stored in Zoom's cloud instead of being saved automatically to your device. Once processed, cloud recording files can be accessed from Calendar > Appointment > Documentation > Zoom Cloud recordings in Healthie. Select a Recording link to open or download the Zoom-hosted file. Healthie provides authenticated download links, so a separate Zoom portal login is not required to use these links. Learn about enabling and accessing HIPAA-compliant Zoom Cloud Recording through Healthie.
Local Recordings via Zoom
Providers can record sessions locally to their device via the Zoom desktop app even when Cloud Recording is enabled. Enabling Cloud Recording does not disable Local Recording. During your session in the desktop app, select Record > Record on this Computer to save a local recording rather than choosing Record to the Cloud. Local recording is not supported on Zoom mobile apps (iOS or Android), and has no impact on Scribe functionality.
To enable local recording, open the Zoom desktop app and navigate to Settings > Recording to configure your preferences before your session.
Once recorded, Zoom saves recordings to a local folder on your device. The default location varies by operating system:
- Windows: C:\Users[Username]\Documents\Zoom
- Mac: /Users/[Username]/Documents/Zoom
- Linux: home/[Username]/Documents\Zoom
For more information, visit Zoom's support resource: Finding and viewing local recordings
Sharing Your Zoom Recording
Healthie's integration with Zoom enables providers to conduct HIPAA-compliant group video chats, host webinars, and record sessions to subsequently, share these with clients or add to a Program within Healthie.
Learn more about sharing your video here.