Reply-to Email Address for Notifications

Healthie sends transactional emails to clients on your behalf, such as appointment confirmations, intake form completions, payment requests, and resources you’ve shared. This article explains which address these emails come from, where client replies go, and how to control it.

Sender Address

Transactional emails to clients come from no-reply@gethealthie.com and still show your practice’s name and logo.

Where Client Replies Go

Clients may reply to these emails. Replies go to the email’s “reply-to” address, which is different from the sender address.

• Emails that already have a reply-to address, like appointment emails, keep it. This is the email address you use to sign in to your Healthie account.
• Other transactional emails to clients use your Organization “Support” Email Address.

To change your Organization “Support” Email Address, go to Organization > Settings. See Organization “Support” Email Address for details.

💡 Tip: If you haven’t set your Organization “Support” Email Address, it defaults to the account owner’s email. Use an inbox your team monitors so client replies don’t land in one person’s inbox.

Email Footer

The “sent in error” line at the bottom of the email shows your Organization “Support” Email Address, so clients who got an email by mistake know how to reach your practice.

Notes for Enterprise & White-Label Accounts

• You can set up a generic reply-to email address for your entire organization. This is useful, for example, if one individual or email address manages administrative communications with clients and you’d like to centralize that workflow.
• To change the email domain that notifications are sent from, you need White Label. If you send from your own white-label domain, nothing changes: your sender address and reply-to stay as they are today.