E-Labs FAQs

Healthie's E-labs feature enables providers to offer, and clients to purchase, labs directly within the Healthie platform, and fully electronically, to save providers time and the need to navigate to external platforms.  

Here are some resources for you to get started with E-labs: 


Who can order labs through Healthie's E-labs feature? 

Qualified health care practitioners residing in the United States (except for NY, NJ, RI, or Puerto Rico). This feature comes with a physician's order, so you do not need to be a physician in order to leverage this feature. If you are a physician that currently offers labs in your business, you can indeed use Healthie's E-labs. 

For practitioners residing in NY, NJ, RI, or Puerto Rico, lab ordering is not supported. This is due to legislation regarding lab ordering in these states, and is not determined by Healthie. If there are updates to the legislation, we will notify our community members. 

However, providers residing in those states may order labs for any clients getting tested in any state other than NY, NJ, RI, or Puerto Rico. When the customer pays for the lab work they are asked to provide their details for the lab order, which includes an address. As long as that address is not in New York, Rhode Island, Puerto Rico, or New Jersey, the customer can use the E-lab services. 


Where are lab orders processed? 

Healthie's e-Lab feature is in partnership with Quest Diagnostics. Clients will set up an appointment at a nearby Quest Lab site in order to have their blood drawn. The lab order is sent directly from Healthie to Quest labs, so clients do not need to bring any paperwork with them to their appointment other than a valid photo id. 

Lab order results are available within 30 days. 


Who reviews the lab orders? 

Through the physician network that Healthie contracts with, the physician that signs off on the lab order will also receive the results and indicate any abnormal values. The requisition form is then made available to both the client and healthcare provider within the Healthie's e-Labs tab. 


How do I find my e-Labs tab within Healthie?

In order for the E-labs tab to appear within your Healthie provider account, you will first need to create a package that contains a lab order. Learn how to create your package and add a lab here. Once the package is created, "Labs" will appear in your main Healthie menu. You'll also receive notifications when a client purchases a package (ensure your notifications settings are turned on) and will be notified when your client's lab order is available. 


What are the fees associated with e-Lab ordering?

Healthie members on our Practice Plus plan and above can utilize e-Labs at no additional cost. We feature over 300 different lab orders. The rate and fees per each lab vary, and are automatically displayed as a base-fee when you create a package containing a lab order. 

To view the E-lab fees, Navigate to Billing > Client Packages > Create Package > Included Items > Select the Lab from the Drop Down, and you will be able to view its price. 

Apart from the lab ordering rate/fee, there is a standard Stripe processing fee applied to the package, just as with any other transaction within Healthie. 

Once a package containing a lab order is purchases by a client, the lab order rate/fee is not refundable. 

Note: when creating a subscription (recurring) package that includes labs, the lab order needs to be paid for in the FIRST payment. The system will not allow you to set the first payment at a rate lower than what the cost of the labs are. The labs will not renew for each subsequent payment. Labs will be ordered only one time. If you'd like to reorder lab work for a client, please have them purchase the package again.  


Can I help a client refund an E-Lab?

Unfortunately, once a lab has been purchased / ordered, even if the client no longer requires them and has not scheduled them, E-labs cannot be refunded.


Where can I see what is included with Quest Lab combos?

Here is where you can see details of combination lab packages: https://www.labtestingapi.com/store


Can my client pay with their insurance? 

At this time, clients are required to pay for labs out of pocket, and labs purchased via Healthie are not processed via insurance. 

You may be able to provide client's with a Superbill for possible reimbursement through their insurance. 


Are there any restrictions for clients? 

Lab ordering is not available to clients residing in NY, NJ, or RI. This restriction is based on state legislation, and is not determined by Healthie or Quest Diagnostics. Clients must also be 18 years of age or older to consent to a lab order. This restriction comes from the physician network that Healthie contracts with. Parents cannot consent on behalf of minors.  


Can my client walk-in to a Quest site? 

After your client purchases their lab order, they will be prompted to schedule an appointment at a nearby Quest Lab site. Quest labs do accept walk-ins but your client may have to wait longer. The scheduling tool via Healthie will display all contact information for the Quest site, include address, phone number, and hours. We suggest that your client call the Quest location near them directly to confirm if an appointment is required, especially as locations may be operating by appointment only due to COVID-19.


Do I need to provide my clients with any paperwork for lab ordering? 

No. Once your client purchases a lab order, they will be prompted to complete a Lab Order Consent Form directly within Healthie. You do not need to provide this form, it will appear automatically to the client. 


How do I add a client's lab order to their chart in Healthie?

Within the Labs tab, you'll be able to view a lab and download the requisition form as a PDF. You can then upload the PDF into your client's chart. You can also E-Fax this document to other members of your client's care team (with their consent). Learn more

You have the option to add a Custom Metric with the name(s) of the labs that you have requested from a client. In this instance, we recommend creating each lab value as its own custom metric. At this time, it is not possible for lab results received from these PDF reports to be automatically added to a Metric Graph, and we will update this post if that becomes available. 

There are future updates planned to enhance this workflow, enabling you to add a lab directly to a client's chart.


Do you offer specialty or functional medicine labs? 

Currently, we offer 300+ lab tests through Quest Diagnostics. We are in the process of adding specialty and/or functional medicine labs to E-labs for you to offer directly to clients within Healthie. If you have any suggestions, or would like to be notified as these become available, please email us at hello@gethealthie.com with the subject line "Specialty Labs"


Can I remove the external physician approval for my account? 

Yes, if you are a licensed provider that does not require physician approval to order labs (ie. you are a physician yourself), the external physician requirement can be removed. Email hello@gethealthie.com with your Quest ID and your full business address, we will reach out to Quest to update your account requirements. 

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