FAQs: E-Labs Direct for Client Packages

E-Labs Direct by Healthie allows providers to seamlessly add Quest, LabCorp, or Bioreference lab tests to client packages, offering a convenient cash-pay option for clients to purchase and complete their labs. Results are automatically sent back into Healthie for provider review, streamlining the entire lab ordering process. No lab vendor account is required—physician services are included as part of the fulfillment.

Healthie members on the Practice Plus plan and above can access e-Labs at no additional cost.

Can we connect our own lab account in our Healthie account instead?  

For customers on our Enterprise Plan, Healthie can connect your Quest Lab account with our lab ordering system. This can also be configured for LabCorp and Bioreference labs if you have your own vendor accounts. Please email hello@gethealthie.com for more information.

Is there a way that I can order labs without being required to create a package?

Client packages offer a way for providers without lab vendor accounts to place lab orders. If you have a direct vendor account, please review the available options for Healthie E-Labs Direct.

Alternatively, you can connect your Rupa Health or Evexia account with Healthie.

Who can order labs through Healthie's E-Labs Direct feature?

Qualified health care practitioners residing in the United States (except for AZ, NY, NJ, RI, or Puerto Rico). This feature comes with a physician's order, so you do not need to be a physician in order to leverage this feature. If you are a physician that currently offers labs in your business, you can indeed use Healthie's E-labs. 

For practitioners residing in AZ, NY, NJ, RI, or Puerto Rico, lab ordering is not supported as these states have legislation against 3rd party billing. If there are updates to the legislation, we will notify our community members. 

We have been notified that the lab testing workflow for our orders from the state of Arizona will change. Because of that change, we will not be able to offer our testing services in the state of Arizona beginning October 1st, 2022.

However, providers residing in those states may order labs for any clients getting tested in any state other than AZ, NY, NJ, RI, or Puerto Rico. When the customer pays for the lab work they are asked to provide their details for the lab order, which includes an address. As long as that address is not in New York, Rhode Island, Puerto Rico, or New Jersey, the customer can use the E-lab services. 

Where are lab orders processed? 

Clients will set up an appointment at a nearby Quest, LabCorp, or Bioreference lab draw site in order to have their blood drawn. The lab order is sent directly from Healthie to the lab vendor. Clients are encouraged to bring their lab requisition order with them and a valid photo ID in order to fulfill the lab draw.

Client participants will be responsible for getting their specimen collected at the lab draw site. There may be limitations in how long the lab order will be valid for (ie. Quest requires a valid lab requisition issued in the past 6 months).

Who reviews the lab orders?

Through the physician network that Healthie contracts with, the physician that signs off on the lab order will also receive the results and indicate any abnormal values. The requisition form is then made available to both the client and healthcare provider within the Healthie's Labs tab. 

Can I bypass the physician review process for lab orders?

The Physician Services are part of the terms of agreement for Healthie E-Lab Direct services via Client Packages. We are unable to remove those requirements, even for licensed Nurse Practitioners, doctors, or other licensed providers.

Healthie's integration with Evexia to order LabCorp and some specialty labs is a separate integration. Evexia does allow licensed providers to bypass the physician review when placing a lab order. Learn more here. 

How do I find my Labs tab within Healthie?

In order for the E-labs tab to appear within your Healthie provider account, you will first need to create a package that contains a lab order. Learn how to create your package and add a lab here. Once the package is created, "Labs" will appear in your main Healthie menu. You'll also receive notifications when a client purchases a package (ensure your notifications settings are turned on) and will be notified when your client's lab order is available. 

What are the fees associated with E-Lab ordering?

Healthie members on our Practice Plus plan and above can utilize E-Labs Direct at no additional cost. We feature over 300+ different lab orders from Quest, LabCorp, and Bioreference. The rate and fees per each lab vary, and are automatically displayed as a base-fee when you create a package containing a lab order. 

To view the fee for a lab order: 

• Navigate to Billing > Client Packages > Create Package
• From the Included Items section > Select the Lab(s) from the Drop Down
• The minimum rate for the lab(s) will display

Providers can set the package cost at any rate they desire, as long as it covers the basic fee for the lab order and Stripe processing. A package containing lab orders can be marked up for-profit, or include other services that can be charged at that time (ie. a follow-up consultation to discuss lab results). 

Once a package containing a lab order is purchases by a client, the lab order rate/fee is not refundable. 

Note: when creating a subscription (recurring) package that includes labs, the lab order needs to be paid for in the FIRST payment. The system will not allow you to set the first payment at a rate lower than what the cost of the labs are. The labs will not renew for each subsequent payment. Labs will be ordered only one time. If you'd like to reorder lab work for a client, please have them purchase the package again.  

Can I help a client refund an E-Lab?

Unfortunately, once a lab has been purchased and ordered, even if the client no longer requires them and has not scheduled them, E-labs cannot be refunded.

Can my client pay with their insurance? 

Lab ordering through Client Packages is cash-pay only. If you have your own vendor account with Quest, LabCorp, or Bioreference you can explore using E-Labs Direct here which will provide a pathway for patient insurance.

Alternatively, 3rd party vendors may support insurance-based. Explore our lab integration partners.

You may be able to provide client's with a Superbill for possible reimbursement through their insurance. 

Are there any restrictions for clients? 

Lab ordering is not available to clients residing in AZ, NY, NJ, or RI. This restriction is based on state legislation, and is not determined by Healthie or Quest Diagnostics. Clients must also be 18 years of age or older to consent to a lab order. This restriction comes from the physician network that Healthie contracts with. Parents cannot consent on behalf of minors.  

Can my client walk-in to a lab draw site? 

After your client purchases their lab order, they will be prompted to schedule an appointment at a nearby lab draw site. Most lab draw sites do accept walk-ins but your client may have to wait longer. 

Do I need to provide my clients with any paperwork for lab ordering? 

No. Once your client purchases a lab order, they will be provisioned with a lab requisition order number. You do not need to provide this form, it will appear automatically to the client. 

How do I add a client's lab order to their chart in Healthie?

You can view all client lab results within Healthie. Learn how here.

Do you offer specialty or functional medicine labs? 

Healthie's E-Labs Direct offering enables providers to choose from over 400 lab orders.

Healthie also integrates with several other lab vendors to support speciality labs orders. Learn more about our lab offerings on our Healthie Harbor.

Can I create a custom lab order? 

At this time, custom lab orders cannot be placed through Healthie with Client Packages.

Can I turn off notifications for E-Labs?

You'll receive a notification directly within Healthie and via email when a new lab order requisition has been received. These notifications cannot be disabled at this time. 

If I add a lab to a recurring package, will the order recur? 

No. The lab order will process only one time, creating a lab requisition order & prompting your client to schedule their appointment at a local lab draw site. If you would like to retest your client (ie. every 3 months) for the same lab, you will need to charge them again for a package containing this order. Some providers like to create packages for stand alone labs, or bundles of labs.