Healthie is a HIPAA-compliant, cloud-based software that offers telehealth, business management, and coaching tools for health and wellness professionals. Our software and API helps digital health startups, retail stores, Universities, health and wellness clinics and private practices deliver virtual and in-person care. Here is an overview of Our Technology.
This article covers common billing and payment questions. This is a general summary of our available plans.
To view the specific details on your plan, Account Owners and any users that have been granted permissions to manage the account can go directly to the Subscription page while logged into their Healthie accounts.
If you've not started an account yet, check our Pricing page for currently available plans and details, and sign up for a free trial while you're there!
IN THIS ARTICLE:
Plans & Features
Below is an overview of our pricing plans, and key features included in each plan. For a detailed plan-by-plan comparison, you can visit our pricing page.
Included in all plans:
Client Engagement / Telehealth
- Secure client portal with iOS & Android Mobile app (for providers & clients)
- Telehealth (one on one video calls)
- Client messenger (one on one & group chat)
- Food, lifestyle, symptom, and activity journaling (can be customized per client)
Let us help you increase your revenue, while keeping costs low. The Starter Plan is $0/mo to use with up to 10 active clients. Get all of our core features outlined above at no monthly cost.
Ready to get started? Sign up for a free Starter account here. No credit card, and no commitment required.
The Essentials plan is $49/mo billed monthly or $45/mo billed annually for providers with up to 250 active clients.
Features included on the Essentials Plan:
- All core features
- CMS 1500s
- Group messenger & Message blasts
- Basic email branding
- SMS Text Reminders
- Outbound E-Fax
- Migration support
Try the Essentials Plan free for 14 days. Start your free trial.
Practice Plus is our most popular subscription plan for individual providers, with premium features and ability to work with unlimited clients. For $129/mo billed monthly or $115/mo billed annually.
Features included on the Plus Plan:
- All core features
- Direct Office Ally integration
- Group video via HIPAA-compliant Zoom
- Programs (Fixed Date & Rolling Start)
- Dedicated E-Fax Line
- Premium Branding
- Advanced Calendar Configuration
Try the Plus Plan free for 14 days. Start your free trial.
For provider-owned practices with multiple practitioners, we offer our Group plan at $149/mo billed monthly or $135+/mo billed annually.
Features included on the Group Plan:
- All core features
- Free support account with each provider license
- Account permissions & roles
- Shared organization calendar
- New provider training
- Internal team messenger
- Care teams
- Organization-level reporting
Try the Group Plan free for 14 days. Start your free trial.
For clinics, retail orgs, health systems, health startups, and more, please contact us for Enterprise pricing.
Our Enterprise accounts include our full feature list, plus:
- API access
- Web and mobile white labeling
- Premium integrations with other business & clinical tools you use
- Enterprise-level MSA & support with vendor security assessments
- Custom reporting & analytics
- Dedicated account manager
To learn more about our Enterprise options, please contact us.
Can I try Healthie for Free?
Yes! We offer a 14 day free trial, with access to all of our core features. Alternatively, you can sign up for our Starter Plan which is free to use for up to 10 active clients. If you're just starting your practice, then the Starter Plan allows you to get your business up & running, at no cost. Become a Starter member today, no credit card required.
Am I committing to anything?
During the trial period, you are not committing to a plan, and you’ll be able to cancel at any point within your 14 day period.
Healthie offers monthly and annual payment options, with discounts if you pay upfront. On our plans (with the exception of our Enterprise plan in which you’ve signed a specific contract), if you submit a notice to cancel, you will not be billed again. Healthie does not offer pro-rated refunds for unused days/months.
Can I cancel my trial?
You’ll receive a trial-ending email reminder 3 days before your trial ends or you can send a request to email@example.com. No questions asked! Alternatively, you can choose to stay on our Starter Plan, which is free forever when working with 10 clients.
For my subscription, what is the billing period?
There are two options for billing periods for Healthie subscriptions. You can pay monthly or annually. Our providers who pay annually receive a 10% discount on their subscription rate.
What is the difference between a support and provider role?
For our group plans, you are allotted one one support role per standard (provider) seat. Support roles have different permissions within their Healthie portal than standard seats. The support role encompasses anyone in your organization that needs back-end access to the system. Most commonly, this is someone who schedules, does billing, or is responsible for other administrative work that does not include client engagement.
Support roles cannot be not assigned clients, join Care Teams, have their own Zoom, or have a calendar on Healthie, but can message clients, view and book sessions for other team members, and conduct coordination activities for the organization. Support seats are able to see which clients are in a session, and view the Organization Calendar.
Read more here.
The following resources will help you understand Healthie's core features, and assist you in personalizing your account during your trial or when beginning a Healthie membership
- Join our free Live Classes
- Review our Getting Started Help Guide
- Watch our recorded tutorial videos
- Contact us with any questions
You can also Contact us with questions you have about Subscriptions.
Organizations, Enterprises, and API Requests
Our platform is used across organizations, universities, retail and fitness, and digital health startups.
Here are ways you can learn more about Healthie for organizations: