Living Plate Rx Integration FAQs

Healthie has partnered with Living Plate Rx to enable mutual members to: 

• Distribute and sell Living Plate Rx Meal Plans directly within the Healthie platform
• Deliver Living Plate Rx Programs to your clients directly within your Healthie account 

Note: This integration is currently available for Healthie Plus, Group, and Enterprise plan customers. Additionally, a paid Living Plate Rx subscription is required.

Can I sign up for Living Plate Rx? 

Yes! You'll need to sign up for a Living Plate Rx membership directly on the Living Plate Rx website. Follow the steps below to sign up. Please note, your subscription to Healthie is separate. You'll need to be on the Healthie Plus plan or above (see more on pricing) in order to access select Living Plate Rx Programs within Healthie. 

1. Activate your  Living Plate Rx account using the Healthie affiliate link here: https://join.livingplaterx.com?fpr=dist_ld9ipgpor4257
2. Complete wizard following prompts [upload logo, profile pic, and credentials]
3. After completion of the wizard, you will be brought to your dashboard where you can go to Account Settings and connect your Healthie Accoun

How long does the integration take to set up? 

Please allow our team 12 hours to enable the integration for your account.  If you have issues with the integration being enabled for your account, please email hello@gethealthie.com.

How do I get started with Living Plate Rx? 

Once you sign up for Living Plate Rx, we recommend you review the Masterclasses in the library to get the most from Living Plate Rx resources.There are tutorials throughout the platform guiding you through using it efficiently.

What happens if my client didn't receive the activation email from Living Plate Rx? 

If your client did not automatically receive the activation email from Living Plate Rx for meal plan access, you can resend it to them from their client account found in the Client tab of your Living Plate Rx account.

While most email notifications that send to clients via Healthie will appear in the client's notifications, we currently do not have a way to confirm if a client has received an email from Living Plate Rx, as this exists outside of Healthie's system.

Are clients able to view Living Plate Rx meal plans in Healthie? 

When a client is issued or purchases a Living Plate Rx meal plan subscription through a Healthie package, they will receive a separate email from Living Plate Rx that will provide them the link to their meal plan. In the beta release of our integration, clients are not able to view the meal plan within Healthie. Alternatively, providers can export/download the meal plan and add it to the clients documents. 

Please follow instructions from Living Plate Rx on how to download a copy of a meal plan. 

Follow the steps here to upload the file to your client's Healthie account.

How can I enroll Healthie clients into a Living Plate meal plan? 

Living Plate Rx meal plans can be added to a Healthie client package, for clients to purchase. On purchase, clients will receive an email notification with the link to their meal plan.

Which Living Plate Rx Programs are currently available in Healthie? 

Programs currently available for Living Plate Rx members (within Healthie): 

• Nutrition for Optimal Immunity
• Low FODMAP Simplified
• Transitioning to a Plant-Focused Diet
• Nutrition & Lifestyle Change for Pre-diabetes
• Nutrition for Healthy Pregnancy 
• Nutrition and Heart Health
• Nutrition and Optimal Fitness
• Virtual Grocery Store Tour
• Nutrition Myths and Facts
• Nutrition and Brain Health
• Nutrition and Detoxification
• Nutrition and Menopause
• Nutrition and Thyroid Health
• Nutrition and Gut Health
• Family Nutrition and Mealtime Strategies
• Fuel Your Fertility
• Nutrition and Optimal Metabolism
• Fight Inflammation: The Power of Food
• Nutrition for Optimal Health
• Nutrition and Reducing Cancer Risk
• The Basics: Knife Skills and Equipment

Providers can directly edit these programs in Healthie, as well as enroll participants. Additionally, you can add a program to a package for payment collection. 

How can I access Living Plate Rx Programs in Healthie? 

To access programs, you must be a Living Plate Rx member and on the Healthie Plus plan (or above). If you'd like to upgrade your Healthie plan to Plus, please email us hello@gethealthie.com  (see more on pricing). Members who are already on Plus+ will automatically have Living Plate Rx programs added to their account once the integration is enabled, and you'll receive an email confirmation.

Can clients see all Living Plate Rx Programs in Healthie? 

No. Clients will only see the programs that they have been enrolled in. Enrollment happens manually when a provider adds a client to a program, or automatically when a client purchases a package that contains a program.

What happens when the Healthie/Living Plate Rx Program ends? 

Clients retain access to any programs that they've been enrolled in. Providers need to manually remove clients if they would prefer clients no long have access Here is more information: Add and remove clients in a program

Additionally, clients will not receive a notification to unsubscribe or sign up for an alternative subscription once their package/meal plan ends. We recommend adding a custom email at the end of the program, letting the participants know of the next steps.

Can I see how to use Living Plate Rx Programs in Healthie? 

Yes! Watch a recording with Healthie & Living Plate Rx team members as we walk through making the most of the integration. 

Additional Resources

Still have questions?We are available to assist you. 

• We recommend you review our Living Plate Rx Integration Guide
• Questions about your Living Plate Rx subscription can be sent to jpetrucci@livingplaterx.com
• Questions about your Healthie membership, or how to use the integration can be sent to hello@gethealthie.com 
• Watch a recording with Healthie & Living Plate Rx team members as we walk through making the most of the integration.