Getting Started: Insurance Billing (CMS 1500) & RCM

Healthie's Insurance Billing / RCM platform makes it easy to: 

  • Track Insurance Eligibility
  • Generate Superbills
  • Create CMS 1500 Forms (leveraging information pre-filled from intake forms & charting notes)
  • Submit & track CMS 1500 Forms via:
    • Office Ally
    • Clearinghouse of your choice (we support the ability to export claims and support open formats used by other Clearinghouses)
  • Leverage an external RCM platform of your choice, including:
  • Coming soon: 
    • Insurance Eligibility Checks (via Change Healthcare)
    • Change Healthcare as an option for Claims Submission

IN THIS ARTICLE:


Overview of Insurance Billing Platform on Healthie

  • You can create CMS 1500 claims and submit them (electronically or physically) to an insurance company for reimbursement for services. 
  • Organizations must be credentialed with  insurance companies and considered to be in-network to submit claims. If you are not credentialed, we recommend that you create a Superbill, in which you receive payment for services from the client at the time of service, but clients can submit a Superbill for possible reimbursement.  

Healthie's CMS 1500 feature contains safeguards as you fill out the form, to help ensure that you have completed all required fields. It is important to double-check that you have completed fields correctly prior to submission to an insurance company, in order to minimize the likelihood that a claim is denied. We recommend reviewing the NUCC official instruction manual and coordinating directly with your payer to understand best practices on Creating a Claim and Submitting this form for insurance reimbursement.


Creating a New CMS 1500 form

There are two ways to access a CMS 1500 Form Template within your Healthie account:

  1. Navigate to Billing > CMS 1500 > New CMS 1500 > Select Client
  2. Within a Client Chart Note, Export to CMS 1500

This will generate the standard CMS 1500 form template that you will need to complete. If you have client information stored within Healthie, the form will pre-populate with information that is already on file, in order to save you time entering information. 

Moreover, if you have previously created a CMS 1500 form for the client that you have selected, past information will pre-fill, so you will be able to leverage that information, and make modifications as necessary, to complete and submit your form.


Completing fields of the CMS 1500 form

You will be prompted to enter required fields of the CMS 1500 form prior to creation and submission of the Form. Once you have filled out an initial CMS-1500 form, basic information will populate into subsequent claims created in Healthie. Healthie's CMS 1500 form generator is broken into 6 sections. These sections include: 

  • Client Information (Name, E-mail address, Phone Number, DOB, Insurance information)
  • Referral Information
  • Billing information (Your Company Information, Tax Number, NPI number, etc, which often pulls from your Business Information)
    • NPI Number: Your NPI number is a 10-digit numeric identifier given to all covered providers as an Administrative Simplification Standard under HIPAA.Your NPI number is not your Social Security Number. To get your unique NPI number, you must apply through CMS.
    • Tax Number: Your Tax Number, or Employer Identification Number (EIN), is a unique nine-digit number that you use when filing taxes for your nutrition practice. When submitting a Superbill as part of an organization, be sure to include your organization's EIN, not your individual EIN, as the organization is who is submitting the claim and receiving payment. 
  • Service facility information
  • Miscellaneous Information
  • Diagnosis codes (This often pulls from the Client Profile)
  • Billing items


Submitting the CMS 1500 form to an insurance company

There are three ways to submit your CMS 1500 form to an insurance company. 

1. Download the file generated within Healthie as a PDF document. Text fields that you have entered will show up as filled in within the standard form template below. You will then be able to scan or mail this document in, following instructions that you have received from your insurance company.

2. Export the data as a .txt file to submit the information electronically to your Clearinghouse. You can then upload this into the Clearinghouse of your choice, as long as they submit .txt file formats.

3. Connect your Healthie Account with Office Ally for direct claim submission. Instructions can be found here.


Insurance reimbursements 

While you can track claim status and reimbursement details within Healthie, actual reimbursement payments will be made by the insurance payer directly to you. This is typically done via: 

  • Paper check mailed to your business address 
  • Direct deposit into your bank account
    • Tip: Contact your insurance payer to set up Electronic Funds Transfers 
  • Via payment card for payment processing 

Payments cards are an increasingly popular way for insurance payers to issue funds. Through the card (which may be a physical card, or simple a written card number), you must process the card as a "payment" into a payment processor. While Healthie utilizes Stripe as a payment processor, our direct integration means that our members do not need an account/login with Stripe. To process your payment card, many of our members either create their own Stripe or Paypal account, and process the payment accordingly. 

Once you've been issued reimbursement, we suggest that you review your claims and update any reimbursement details for reconciliation. Learn more here

It's also best practice to regularly run and review Healthie's CMS 1500 Report and Payments Report, to keep your finances up to date. 

If you have any questions or suggestions on receiving reimbursement payments, please feel free to email us at hello@gethealthie.com


Additional resources

If you're new to insurance billing or Superbills, you'll find a wealth of helpful information here

Join a Healthie Live Class to learn more about setting up your Healthie account and engaging with clients. Make the most of the Healthie platform with these free live tutorials, open to all Healthie members. 

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